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The Customer Value Architect drives customer onboarding, adoption of Falcon Flex, and ensures value realization while minimizing churn. They partner with sales to address cybersecurity needs, conduct business value analyses, and maintain relationships with key decision-makers in enterprise accounts, requiring up to 40% travel.

The role involves researching dark web data, managing threat intelligence for clients, and collaborating across teams to ensure effective security measures. Analysts will analyze findings, guide clients, prepare presentations, and develop innovative solutions to enhance customer satisfaction while focusing on digital risk monitoring.

The Customer Value Architect drives customer onboarding and adoption of Falcon Flex, ensuring value realization while minimizing churn. This role partners with sales, delivers tailored proposals, conducts business value analyses, and supports renewals, contributing to customer success in a complex enterprise environment.