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Responsible for leading a team to implement CSG's CX product suite, ensuring project scope, timelines, and resources are managed for successful customer outcomes.

The Senior Analyst will support risk management by reviewing risks, preparing submissions, and collaborating with operations teams while maintaining detailed records. This role emphasizes client relationship management and compliance with risk standards.

The Consultant II assists clients in optimizing product functionality and operations, manages project resources and deliverables, and conducts requirements gathering and analysis.

The Manager of Business Continuity oversees the Business Continuity program, ensures compliance, coordinates testing, supports incident response, and engages stakeholders.

Provide technical support for external customers, troubleshoot software/hardware issues, assist in integration solutions, and document trouble tickets while adhering to SLAs.