Top Tech Jobs & Startup Jobs in NYC, NY

Lead strategic, high-visibility SaaS implementations by designing governance, driving executive engagement, managing complex cross-functional workstreams, mitigating risks, and mentoring teams to ensure successful launches and long-term client partnerships.

Lead multi-year staffing strategy and workforce management for Member Care, oversee vendor/BPO relationships, and drive AI-enabled automation and tooling. Own staffing models, forecasting, scheduling, performance metrics, and cross-functional execution while building a high-performing team and scaling productivity, vendor performance, and cost efficiencies.

Design, build, deploy, and operate production LLM-based solutions and agent workflows. Own reference architecture, integrations, IaC, CI/CD, monitoring, governance, and PHI-safe patterns. Lead cross-functional AI initiatives, vendor evaluations, and mentor engineers to scale secure, measurable AI tooling across the enterprise.

Perform complex actuarial analyses and TCOC modeling on healthcare claims, maintain savings/ROI methodologies, generate client insights, automate reporting and dashboards, write and review code, and document methodologies for cross-functional stakeholders.

Design, deliver, and measure GTM enablement programs for Growth and Client teams. Build onboarding and role-specific curriculum, manage enablement content and LMS, partner cross-functionally, drive applied learning and certifications, and use data to optimize programs and report impact. Project-manage initiatives end-to-end.

Implement and support technical solutions for clients, partnering with Client Launch Managers and Engineering. Troubleshoot issues, participate in customer technical discussions, handle customizations, and contribute to process and systems improvements to ensure smooth client launches and ongoing success.

Lead and scale sales operations by improving pipeline management, forecasting, territory and quota execution, process design, reporting, data quality, and GTM tool adoption. Partner with Sales leadership and cross-functional teams to deliver analyses, dashboards, automation, change management, and operational rigor to drive predictable revenue and seller productivity.

Lead and expand relationships with broker and consulting firms to drive pipeline, support sales and renewals, deliver market education, capture consultant insights, and partner with Sales and Client Success to increase win rates and market preference.

Manage a portfolio of large, complex clients to drive retention, upsell, utilization, and ROI. Serve as trusted advisor, develop client goals and retention/upsell plans, lead business reviews and onboarding, coordinate cross-functional teams, negotiate renewals, mitigate escalations, maintain CS/CRM records, and participate in CS improvement initiatives.

Support accounts receivable by generating recurring invoices, applying payments/credits, performing reconciliations, researching billing discrepancies, conducting routine collections follow-up, maintaining account documentation, and coordinating with internal teams to resolve billing issues and improve processes.