Top Tech Jobs & Startup Jobs in NYC, NY

Partner with the CEO and executive team to drive enterprise priorities, strategic planning, operating cadence, board communications, and complex cross-functional initiatives. Lead AI-enabled operating transformation from workflow redesign through adoption and measurement. Resolve cross-functional issues, manage special initiatives, and develop the Strategy & Operations capability, talent strategy, and career paths.

Develop and lead integrated, multi-channel brand campaigns from strategy through launch. Write high-quality copy across manifestos, scripts, social, digital, out-of-home, websites, and experiential work. Collaborate with strategists, designers, filmmakers, animators, producers, agencies, and marketing teams while presenting and stewarding creative concepts. Use AI tools to support ideation and maintain strong editorial judgment and brand consistency.

Leads the international onboarding function for EOR customers, managing specialists and overseeing employment agreements, compliance, benefits, and implementation across jurisdictions. Establishes KPIs, SLAs, playbooks, and process improvements; resolves complex customer and regulatory issues; partners with Sales, Legal, Product, and Operations; supports retention, expansion, and revenue growth; and manages team capacity, performance, coaching, and talent development during rapid growth.

Manage a dedicated customer portfolio, building relationships with administrators and executives to drive retention, satisfaction, expansion, and revenue growth. Conduct business reviews, provide proactive support and education, triage customer inquiries, coordinate cross-functional solutions, and represent the Justworks brand and product suite. The role requires consultative communication, problem-solving, organization, adaptability, and experience in customer success, account management, or complex customer service.

Lead quantitative and qualitative market research across customer panels, brand tracking, thought leadership, and advertising concept testing. Manage research vendors, survey platforms, participant recruitment, data quality, and panel operations. Synthesize findings into executive-ready recommendations and data stories for marketing, product, and communications teams. Build reusable research frameworks, improve ResearchOps workflows, support data governance, and provide light mentorship to junior team members.

Leads PR, media relations, and executive thought leadership initiatives. Secures traditional and emerging media placements, develops communications strategies, creates press materials, supports executive events and social content, manages PR agencies and media tools, and reports on communications impact. Partners cross-functionally to create newsworthy ideas, strengthen brand narratives, and support product launches and major company moments.

Supports daily operations for FSA, DCFSA, HSA, COBRA, and ACA benefit programs. Triages and resolves inquiries, manages employer charges, troubleshoots enrollment and EDI issues, collaborates with vendors and internal teams, and helps develop benefit resources and improve systems.

Lead product marketing for Justworks workforce management products, owning positioning, messaging, go-to-market strategy, launches, adoption, and growth. Conduct customer and competitive research, influence product roadmaps, develop enablement, define success metrics, and lead cross-functional initiatives across Product, Design, Engineering, Marketing, Revenue, and Customer Success. Translate complex operational and compliance workflows into clear customer value and measurable business outcomes.

Supports small-business customers with benefits-related questions and issues involving health, retirement, insurance, wellness, and commuter benefits. Provides phone, ticket, and chat support; explains policies, eligibility, and employee rights; troubleshoots using plan documents and business rules; manages open issue queues; and identifies product or process improvements with cross-functional teams.

Plans and performs integrated financial, operational, SOX, SOC, and technology audits; assesses enterprise risks and internal controls; reports findings and tracks remediation. Partners with management and external auditors, supports Enterprise Risk Management and audit planning, develops continuous monitoring and performance reporting, and uses data analytics and generative AI to improve audit efficiency. Delivers risk and control awareness training and advises stakeholders on process improvements and emerging AI governance controls.