Top Tech Jobs & Startup Jobs in NYC, NY

Generates outbound pipeline by researching prospects, conducting phone, email, and LinkedIn outreach, engaging decision-makers, qualifying sales conversations, and building opportunities for Account Executives. The role requires strong communication, organization, resilience, and willingness to learn modern sales tools and workflows. Representatives develop expertise in Justworks’ HR and PEO offerings while continuously improving prospecting messaging and productivity.

Leads high-priority, cross-functional product and technology programs from strategy through execution. Defines program scope, roadmaps, milestones, and success metrics; coordinates Product, Design, Engineering, Data, Operations, and GTM stakeholders; manages vendors and third-party partners; tracks KPIs, risks, resources, and outcomes; facilitates executive reviews and operational rhythms; and coaches teams on program management practices.

Provides advanced customer and technical support, investigates bugs and incidents, validates new product features, and partners with Product, Engineering, and internal teams on resolutions. Represents customer needs on product mission teams, supports launches through enablement and coaching, monitors recurring issues, and maintains internal and customer-facing knowledge resources.

Lead and grow a team of software engineers building payroll, tax calculation, money movement, and financial ledger systems. Set technical direction, prioritize projects, define roadmaps, mentor engineers, recruit and retain talent, and partner cross-functionally to deliver reliable, accurate, scalable financial products. The role includes hands-on coding, technical decision-making, stakeholder communication, and improving platform interfaces and workflows.

Manage the complete lifecycle of customer tax registrations across multiple states, including agency accounts, Power of Attorney forms, third-party administrator connections, confirmations, and tax data entry. Research state requirements, maintain compliance documentation, audit accounts, resolve issues, communicate with customers and agencies, and identify opportunities to automate processes and improve filing readiness.

Build scalable customer experience data systems, pipelines, dashboards, metrics, and reporting frameworks. Analyze customer interactions and operational data to identify performance drivers, root causes, and improvement opportunities. Develop AI and LLM-powered quality assurance and feedback workflows, maintain data governance, and ensure analytics platform reliability. Partner with Customer Success, Support, Product, Engineering, and Data teams to deliver actionable insights and executive reporting. Manage NPS outreach and communicate recommendations to leadership.

Own cross-functional engineering program delivery, coordinating major initiatives, timelines, dependencies, stakeholders, and outcomes. Design learning, onboarding, and enablement programs; facilitate engineering forums; improve processes; build dashboards and metrics; and support recruiting and talent initiatives. The role partners across engineering, product, recruiting, and people teams to improve execution, visibility, capability development, and organizational effectiveness.

Leads the Marketing Operations function, owning demand operations, marketing activation platforms, customer journey orchestration, marketing intelligence, AI capabilities, and cross-functional go-to-market systems. Builds operating models, measures marketing impact, establishes safe AI practices, partners with Engineering, Revenue Operations, Product, Data, and Security, and hires and develops senior individual contributors.

Guide new customers through onboarding and implementation, monitor milestones, resolve blockers, answer questions within service-level agreements, verify account setup, support first payroll completion, and deliver handoff communications. The role requires organized customer partnership, proactive follow-up, consultative communication, attention to detail, and the ability to manage structured processes while adapting to customer needs.

Build and optimize AI-powered customer support experiences, Zendesk workflows, automations, and integrations. Configure and tune AI servicing platforms, measure support performance, redesign processes, test emerging technologies, and partner with Product, Engineering, Support, Data, Revenue Operations, and vendors. Lead implementation, experimentation, platform modernization, and continuous improvement as a hands-on individual contributor.