Top Tech Jobs & Startup Jobs in NYC, NY

Provide expert, multi-channel support for payroll, payments, tax, and billing issues for small business customers. Triage payments, de-escalate sensitive matters, collaborate on retention and product improvements, and educate customers on payroll compliance.

The Senior Product Marketing Manager will develop pricing strategies, conduct analysis to inform decisions, collaborate cross-functionally, and lead pricing initiatives to enhance revenue and customer trust.

The role involves managing partnerships with accounting and finance professionals, driving growth, building insights, and collaborating across teams for effective partner engagement and operational success.

As a Software Engineer, you will own large projects, improve system performance, mentor junior developers, and enhance processing infrastructure.

Lead QA strategy for customer interactions: develop and maintain evaluation standards, govern AI-assisted monitoring, audit AI outputs, run calibration, analyze scoring variance, translate insights into operational improvements, and manage a team of QA Analysts to drive consistent, objective quality measurement across CX.

The Senior Security Engineer will design and maintain detection logic, conduct threat hunting, improve incident handling, and collaborate with teams to enhance security processes.

Design and build infrastructure for structured knowledge, develop APIs, collaborate with teams, and iterate on knowledge systems to enhance retrieval and support workflows.

Own Legal's transformation by designing and implementing systems, AI-enabled tooling, workflows, and knowledge infrastructure. Run roadmap and cross-functional projects end-to-end, build playbooks and escalation rules, implement intake/triage, reporting, and governance, and drive adoption and measurement to increase legal capacity and reduce risk.

Provide inbound phone, email, and chat support to worksite employees of small-business customers on payroll, benefits, timecards, tax withholdings, and product issues. Triage and escalate complex cases, maintain CRM casework, and contribute product/process improvement recommendations while delivering empathetic, accurate, white-glove customer service.

Provide benefits-focused customer support for small business clients via phone, chat, and tickets. Own and resolve issues across medical, dental, vision, retirement, HSA/FSA, leave and commuter benefits, ensuring compliance with COBRA, HIPAA, FMLA and Section 125. Triage queues, collaborate cross-functionally for product/process improvements, and serve as a benefits subject-matter expert.