Top Tech Jobs & Startup Jobs in NYC, NY

Engage small business owners showing digital buying intent, diagnose needs and blockers, provide payroll, benefits, HR, compliance, and workforce guidance, recommend solutions, explain value, handle objections, and close appropriate sales. Support customers through purchase steps, transition complex opportunities to Managed Sales, nurture future prospects, and ensure smooth onboarding. Use CRM, customer data, AI, and automation while contributing customer insights and experiments to improve digital sales workflows.

Own DevSecOps and security automation across CI/CD pipelines, AWS, Kubernetes, Terraform, and software supply chains. Build secure golden paths, vulnerability management, secrets management, policy enforcement, and automated remediation. Partner with Security, SRE, Developer Experience, and Engineering teams to improve cloud security, reduce developer friction, implement AI-assisted security reviews, and measure remediation outcomes. Drive secure development practices through documentation, education, and cross-functional influence.

Own the Payroll business line’s FY27 plan, including revenue, bookings, margin, LTV, pricing, packaging, monetization, and customer expansion. Lead cross-functional execution across marketing, product, technology, operations, finance, revenue, and risk teams. Establish operating systems, make strategic trade-offs, represent Payroll in executive forums, and drive profitable growth through influence and end-to-end accountability.

Own the Payroll business as its directly responsible individual, accountable for revenue, growth, margins, pricing, monetization, and financial outcomes. Develop commercial strategy, manage the P&L, and drive cross-functional execution across marketing, technology, operations, product, finance, and risk. Lead roadmap prioritization, customer expansion, operating systems, and executive communication while influencing teams without direct authority. Bring structure, analytical rigor, and accountability to an evolving business line.

Supports client tax services for SMBs by reviewing tax credits, reconciling customer balances, preparing amended payroll tax returns, supporting audits and regulatory examinations, and addressing complex tax questions. The role also develops standard operating procedures, analyzes operational metrics, tests product features, supports automation and process improvement, collaborates with accounting partners and internal teams, and helps educate customers and employees on tax and payroll products.

Processes unemployment-related verifications, state inquiries, claims documents, mail, and benefit charge statements. Retrieves and validates documents from state portals, manages workflows, supports hearings, coordinates with internal teams and state agencies, and helps develop internal resources. The role requires strong organization, communication, judgment, attention to detail, and proficiency with Adobe Acrobat and multiple software systems.

Lead end-to-end data science and machine learning initiatives, from identifying business use cases and querying data through prototyping, evaluation, deployment, and monitoring. Partner with Product, Engineering, and Machine Learning Engineering teams across areas such as risk, insurance, and payments. Develop predictive models, statistical methods, deep learning, and LLM solutions while contributing reusable data assets, tooling, MLOps strategy, technical reviews, and data-informed business decisions.

Manages a team responsible for medical insurance product operations, overseeing service quality, KPIs, SLAs, workflows, documentation, staffing, and performance development. Partners with Product, Engineering, Legal, Finance, Customer Support, Underwriting, carriers, and vendors to improve benefits processes, resolve issues, scale operations, and deliver new capabilities. The role also establishes SOPs, supports compliance controls, drives automation, and manages cross-functional projects.

Lead and scale Justworks’ Customer Lifecycle Marketing function across acquisition, activation, retention, expansion, and advocacy. Develop lifecycle strategy, journey architecture, audience segmentation, triggers, and multichannel engagement across email, in-product, and SMS. Measure business impact, optimize programs, establish operating processes, partner cross-functionally, and lead a team of lifecycle marketing professionals. Leverage customer data, AI, and agentic solutions to personalize experiences and drive customer and revenue growth.

Build and lead Justworks’ Phoenix Digital Sales team, owning conversion, bookings, sales velocity, product adoption, and seller productivity. Recruit, coach, and develop sales advisors; establish sales plays; analyze customer and funnel data; run experiments; improve routing, workflows, automation, and the digital buying journey. Partner cross-functionally with Product, Marketing, Analytics, Revenue Operations, and GTM Engineering to improve customer outcomes and seller effectiveness.