Top Tech Jobs & Startup Jobs in NYC, NY

Manage inbound phone, email, and chat inquiries from employees of small-business customers. Provide support for payroll, benefits, HR, compliance, timecards, paychecks, and the Justworks software platform. Resolve CRM cases, communicate status, escalate complex issues, maintain product expertise, and identify product or process improvements while delivering empathetic, accurate customer service.

Lead and improve Payroll operating systems by translating strategy into goals, workplans, and accountability. Run planning cycles, prioritize initiatives, track performance, and build scalable processes. Lead cross-functional workstreams with Technology, Product, Finance, and Operations to drive execution, reduce complexity, and improve customer experience and financial performance. Create clarity through documentation, operating artifacts, and evangelism while enabling teams to balance short-term delivery with long-term capability building.

Build and own production-grade AI systems for the People function, including agentic workflows, RAG pipelines, data integrations, evaluation frameworks, and privacy controls. Partner with People, data, governance, and engineering teams to transform operational workflows, ensure reliable use of sensitive workforce data, and promote responsible AI deployment. The role requires independently translating ambiguous business needs into scalable technical solutions and enabling sustainable AI ownership across the organization.

Generates outbound pipeline by researching prospects, conducting phone, email, and LinkedIn outreach, engaging decision-makers, qualifying sales conversations, and building opportunities for Account Executives. The role requires strong communication, organization, resilience, and willingness to learn modern sales tools and workflows. Representatives develop expertise in Justworks’ HR and PEO offerings while continuously improving prospecting messaging and productivity.

Leads high-priority, cross-functional product and technology programs from strategy through execution. Defines program scope, roadmaps, milestones, and success metrics; coordinates Product, Design, Engineering, Data, Operations, and GTM stakeholders; manages vendors and third-party partners; tracks KPIs, risks, resources, and outcomes; facilitates executive reviews and operational rhythms; and coaches teams on program management practices.

Manage the complete lifecycle of customer tax registrations across multiple states, including agency accounts, Power of Attorney forms, third-party administrator connections, confirmations, and tax data entry. Research state requirements, maintain compliance documentation, audit accounts, resolve issues, communicate with customers and agencies, and identify opportunities to automate processes and improve filing readiness.

Own cross-functional engineering program delivery, coordinating major initiatives, timelines, dependencies, stakeholders, and outcomes. Design learning, onboarding, and enablement programs; facilitate engineering forums; improve processes; build dashboards and metrics; and support recruiting and talent initiatives. The role partners across engineering, product, recruiting, and people teams to improve execution, visibility, capability development, and organizational effectiveness.

Leads the Marketing Operations function, owning demand operations, marketing activation platforms, customer journey orchestration, marketing intelligence, AI capabilities, and cross-functional go-to-market systems. Builds operating models, measures marketing impact, establishes safe AI practices, partners with Engineering, Revenue Operations, Product, Data, and Security, and hires and develops senior individual contributors.

Build and deliver revenue development programs for Sales and Customer Success managers and individual contributors. Own sales methodology reinforcement, coaching, role-based development, AI-enabled learning, manager-led reinforcement, external training partnerships, and performance measurement. Partner with Revenue, Operations, GTM Engineering, and Talent teams to diagnose capability gaps and improve manager behavior, seller skills, productivity, pipeline performance, conversion, ramp, and revenue outcomes.

As a Product Designer at Justworks, you will design user experiences for benefits applications, collaborating with cross-functional teams and conducting user research to create effective solutions.