Perform field engineering for radio system upgrade cycles: stage systems, upgrade network gear, Windows devices, VMs and Motorola devices; lead customer presentations, produce system documentation, perform live upgrades, ensure architecture integrity, and act as customer-facing technical resource while traveling to Northeastern customer sites.

Own and manage end-to-end maintenance and support operations for high-touch public safety customers in NYC; serve as senior escalation point, lead and develop a technical team, ensure SLA adherence, monitor KPIs, and maintain strong customer relationships.