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Manage a small portfolio of investment banking and advisory clients to increase platform adoption, support onboarding, monitor account health, and improve retention. Partner with senior customer success managers on high-priority accounts, create training materials and reports, gather customer feedback, educate users on Octus products and credit markets, and conduct proactive outreach through email, phone, and in-person meetings.

Manage renewal and expansion of enterprise subscription accounts across the U.S., build long-term stakeholder relationships, hit net retention and quota targets (115%+), coordinate with customer success and product teams, analyze KPIs and product usage to drive upsells and platform enhancements. On-site in New York City.

The Account Manager is responsible for managing buyside accounts, subscription renewals, upselling, and ensuring excellent client relations and retention.

As an Account Manager, you will handle subscription renewals and account expansion for legal and advisory clients, focusing on high retention rates and enhancing client service through collaboration with product teams.

Customer Success Managers at Octus increase user adoption, retention rates, develop relationships, and support the wider team. They engage with law firms, investment banks, and advisory firms, ensuring smooth onboarding and enhancing customer experiences.

Build, maintain, and support internal data-intensive web applications. Develop VueJS frontends and Django/Python backends, integrate data pipelines, improve test coverage, perform code reviews, and collaborate with designers, DevOps, QA, and data scientists.

Analyze leveraged loan credit agreements to identify covenant issues, summarize complex documentation, answer market participant questions, produce data-backed covenant analysis, engage clients and represent Octus at industry events.

Support the firm's expansion by conducting product demos, gathering market feedback, and collaborating with product teams on client needs. Utilize market expertise to enhance trial strategies and client solutions.

The Distressed Credit Analyst will conduct research, analyze distressed credit situations, and collaborate with legal and editorial staffs to provide insights and reports for subscribers.

As a DevOps Engineer, you will design and maintain cloud infrastructure, automate processes, and ensure system reliability and security.