Top Tech Jobs & Startup Jobs in NYC, NY

Lead the development, optimization, governance, and measurement of Zscaler’s Customer Success service portfolio across Professional Services, Technical Success, and Support. The role evaluates service offerings, improves documentation and processes, establishes KPIs, audits portfolio effectiveness, collaborates cross-functionally, and recommends strategic enhancements to improve customer outcomes and adoption.

Manage technical customer relationships for US Federal Government accounts, driving adoption, value realization, renewals, and risk mitigation. Lead business reviews, support FedRAMP-regulated environments, educate customers on security platform capabilities, and troubleshoot networking and authentication issues. The role requires expertise in Zscaler technologies, cloud security, enterprise infrastructure, and federal compliance, along with US citizenship and eligibility for DoD/DoW Secret or Top Secret clearance.

Represent security compliance with customers, map frameworks to Zscaler capabilities, create reusable playbooks, educate sales teams, and complete security questionnaires and assessments. Translate technical security and data-protection concepts into business and sales messaging while supporting frameworks including NIST, ISO 27001, DORA, GDPR, PCI, and HIPAA. The role requires customer-facing credibility, compliance expertise, security architecture knowledge, and the ability to leverage AI-driven workflows.

Leads technical customer Proof of Value engagements for Zero Trust Branch solutions. Builds advanced physical and virtual networking labs, troubleshoots complex L2/L3 networking escalations, authors deployment guides and reference architectures, and delivers technical enablement for systems engineers, professional services, and partners. The role requires deep enterprise networking expertise, packet analysis, lab automation, and customer-facing technical validation experience.

Drive enterprise customer acquisition and account growth for Zscaler’s AI Security products. Responsibilities include strategic prospecting, lead qualification, pipeline development, engaging CISOs and security leaders, conducting consultative sales cycles with Sales Engineers, closing deals, relaying customer insights to product and marketing teams, and representing the company at industry events.

Develop and optimize full-funnel, multi-channel demand generation campaigns that generate pipeline, accelerate deals, and support cross-sell and upsell opportunities. Partner with product marketing, sales development, content, product, field, partner marketing, and analytics teams. Build lead-nurturing programs, align assets to buyer stages, monitor conversion and ROI metrics, and create dashboards to optimize campaign performance.

Drive technical marketing for Zero Trust Branch and Digital Experience solutions through customer proof-of-value pilots, architectural demos, networking lab design, troubleshooting, technical collateral, and field enablement. Serve as the technical bridge between field teams and engineering while validating solutions, supporting enterprise evaluations, and improving post-sales time-to-value. The role requires deep networking, packet analysis, cloud networking, monitoring, and customer-facing technical expertise.

Sell and scope Zscaler Professional Services for enterprise and commercial customers. Partner with sales, solution engineering, architecture, delivery, customer success, and channel teams to develop proposals, Statements of Work, resource plans, training recommendations, and technical solutions. Own services bookings quotas and attach-rate targets while translating complex security and technology concepts into customer value and deployment outcomes.

Partner with sales teams to win strategic data security opportunities. Present technical solutions, gather customer requirements, lead product evaluations, configure solutions, and design evaluation test plans. The role requires extensive pre-sales experience, security and networking expertise, data protection and web technology knowledge, and collaboration across matrixed go-to-market and partner teams.

Leads Data Security product growth across the AMS region by driving sales strategy, supporting technical and commercial opportunities, enabling field teams, and translating customer insights into product strategy and roadmap improvements. The role covers competitive analysis, pricing, pipeline and churn analysis, customer escalations, deployment support, and data-driven business updates. It focuses on AI-powered data security products, including DLP, DSPM, and AI security solutions.