Top Tech Jobs & Startup Jobs in NYC, NY

Manage a large portfolio of strategic SaaS accounts to drive retention and adoption through scalable campaigns, identify at-risk accounts, enable upsell opportunities, collaborate cross-functionally, and optimize reporting and automation for high-volume account management.

Lead technical direction and architecture for Android-native POS and handheld apps. Build offline-first, high-performance systems, mentor engineers, drive cross-team initiatives, improve reliability, modularize codebase, and enhance CI/CD and observability for production at scale.

Own the Merchant Dashboard product for restaurant operators: define strategy and roadmap, design information architecture and personalization, prioritize features, run experiments, and partner with Engineering, Design, Data Science, and GTM to deliver data-informed, scalable solutions that improve operator workflows and monetization.

Own the end-to-end payments product roadmap for card-present and card-not-present experiences. Define acceptance, authorization, capture, settlement, routing, and funding flows. Improve authorization rates, latency, resiliency, and reconciliation through data-driven experiments. Partner with risk, compliance, money-movement, and external processors to ensure PCI/network compliance and predictable merchant funding. Lead cross-functional stakeholders, mentor product peers, and deliver merchant-centric payment capabilities for hospitality use cases.

Design, build, and deploy production AI-driven automation and multi-agent orchestration to eliminate manual operational workflows. Partner with ops, sales, and support to scope solutions, implement full-stack systems, measure business impact, and operate reliable, production-grade pipelines with robust guardrails and monitoring.

Own the end-to-end onboarding for enterprise and mid-market multi-location clients, managing technical configuration, integrations, timelines, stakeholder communications, testing, documentation, and KPIs to ensure successful POS activation and client adoption.

Manage a large portfolio of strategic restaurant accounts to drive retention, adoption, and revenue expansion. Execute scalable adoption campaigns, identify at-risk accounts, run mitigation strategies, and find upsell/cross-sell opportunities. Partner with product and internal teams, mentor junior CSPs, and use automation and reporting tools to track engagement, adoption, and retention metrics.