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Onboards restaurant customers onto Toast POS from purchase through go-live and early post-launch support. Builds implementation plans, conducts remote site assessments, documents installations, trains restaurant staff, troubleshoots issues, and provides follow-up guidance. Manages multiple onboarding engagements and large customer portfolios while meeting activation goals, maintaining timelines and budgets, and improving restaurant operational efficiency. Requires fluent Thai and English, restaurant or hospitality experience, and at least three years in customer satisfaction or business operations.

Build and deploy statistical and machine learning models for the Toast platform. Collaborate with product, engineering, and business teams to identify opportunities, develop data-driven solutions, evaluate models, and communicate insights to stakeholders. Work in a fast-paced environment and contribute to production ML systems and experimentation.

Lead design and delivery of scalable ML systems across the full lifecycle for recommendations, demand forecasting, targeting, and personalization. Collaborate with engineers, product, and stakeholders to set architecture, metrics, and production best practices; mentor data scientists; lead experimentation and deploy/monitor models using cloud and MLOps tooling.

Lead design, build, deployment, and operation of highly resilient, high-throughput configuration and publishing systems. Define long-term architecture and strategy, mentor senior engineers, diagnose and fix performance bottlenecks, and leverage AI tools to improve engineering productivity and platform capabilities.

The Senior Product Manager will own the strategy and execution of Toast's configuration platform, collaborating with engineering, design, and customer teams to enhance the user experience and support diverse business needs.

Founding Retail BDR for Toast90: build prospect lists and perform high-volume outreach (80+ activities/day) to convenience stores, grocery and bottle shops; qualify leads, schedule meetings for Account Executives, use Salesforce to track activity, partner on sales strategy, and position the Toast Retail solution against competitors.

Design and implement Kotlin backend services and end-to-end systems for Toast POS device management. Lead technical designs, estimations, performance optimization, cross-team collaboration, and software quality practices including modern testing and observability. Mentor peers and drive product roadmap alignment with product, hardware, and QA stakeholders.

As a Staff Software Engineer, you will define technical strategy for Drive-Thru solutions, standardize Android practices, and ensure seamless integration between mobile clients and backend services while mentoring peers.

Lead strategy and execution for enterprise and mid-market GTM across multi-unit restaurant brands. Drive C-suite engagements, modernize sales motions, scale AI-powered forecasting, partner with Product/Engineering, and represent Toast in industry forums to win large, complex contracts.