Top Tech Jobs & Startup Jobs in NYC, NY

Lead vision, strategy, and roadmap for B2B customer and partner portals using Salesforce Experience Cloud. Partner with cross-functional teams to translate service needs into scalable self-service, automation, and AI-enabled solutions. Manage backlogs, sprints, release readiness, KPIs, adoption, and stakeholder communications to reduce friction, increase self-service adoption, and deliver measurable operational and customer outcomes.

Lead B2B service platform strategy across Salesforce Service Cloud and Experience Cloud to drive automation-first and self-service transformations. Own governance, roadmap, metrics, and platform standards; reduce avoidable ticket volume; implement AI/automation; optimize case management, routing, knowledge, and portals; build business cases and measure outcomes; and recruit, coach, and develop a high-performing Salesforce and service operations team.

Manage analytical service operations by overseeing a team, designing software for data mining, developing statistical models, and generating insights for marketing outcomes. Provide training and mentorship to direct reports.