Top Tech Jobs & Startup Jobs in NYC, NY

Manage enterprise customer relationships, renewals, retention, product adoption, and account health. Serve as a trusted advisor, create success plans, provide strategic guidance and training, coordinate cross-functional support, gather product feedback, identify upsell opportunities, and conduct regular customer reviews. The role partners with account executives and onboarding teams and may require onsite customer engagement and international travel.

Build, maintain, and evolve Braze Currents, a Kafka-based data export and streaming system processing tens of billions of messages daily. Lead projects from concept through production, improve high-scale distributed systems, collaborate across teams, mentor engineers, and address challenges involving microservices and near-real-time data pipelines.

Build and maintain high-scale email infrastructure delivering billions of personalized emails, subscription APIs, preference-management pages, reporting systems, and customer-domain dashboards. Develop features, improve performance and resilience, and guide architectural decisions. The role requires full-stack development, technical leadership, strong knowledge of algorithms and data structures, effective communication, and collaborative teamwork.

Own complex email infrastructure and operational initiatives, including IP pool strategy, capacity planning, customer onboarding, technical escalations, deliverability, compliance, and process improvement. Analyze operational metrics, identify root causes, develop scalable workflows and playbooks, influence tooling and product roadmaps, and partner cross-functionally across Product, Engineering, Sales, Success, and Email Deliverability. Mentor junior team members and drive automation, reliability, and operational excellence.

Leads a North American team of enterprise account managers focused on SaaS upsells, cross-sells, AI adoption, and customer expansion. Responsibilities include recruiting and developing talent, identifying install-base growth opportunities, managing post-sales relationships, coordinating cross-functionally, building sales processes, participating in customer engagements, and supporting commercial and legal negotiations.

Partner with CIO leadership to manage technology budgets, forecasts, long-range plans, and financial reporting. Track cloud, infrastructure, AI, licensing, vendor, and operational spending; support monthly close and variance analysis; build financial models and scenario analyses; provide insights on technology investments, modernization, and cost optimization; and translate business requirements into investment plans.

Manages and expands emerging enterprise customer relationships through cross-selling, upselling, renewals, and product adoption. Partners with Account Executives, Customer Success, Renewals, Solutions Consulting, and other internal teams to identify opportunities, coordinate resources, present value propositions, and close deals up to $75,000. Analyzes customer usage, meets quarterly revenue targets, and occasionally travels for onsite customer engagements.

Build foundational frontend systems, reusable components, developer tooling, and customer-facing experiences for a large TypeScript and React platform. Lead projects from technical design through rollout, improve developer experience, ensure accessibility and performance, collaborate across engineering and design teams, and mentor engineers through reviews, pairing, and technical guidance.

Lead Braze’s Applied AI Architects across GTM and corporate functions. Build and develop a senior technical team, manage the engagement portfolio, prioritize and measure AI initiatives, maintain hands-on involvement in agent design and delivery, and partner with product, technology, and executive leaders to scale successful solutions. Define the operating model and career framework for this emerging role category while driving measurable business outcomes such as sales ramp time, quota capacity, and competitive win rate.

Own and evolve Braze’s ML platform for training, deploying, serving, and monitoring models at global scale. Lead complex infrastructure initiatives, multi-region model serving, CI/CD, orchestration, reliability, cost optimization, and incident response. Set technical direction, improve production quality, collaborate across teams, mentor senior engineers and data scientists, and connect platform decisions to business outcomes.