Top Tech Jobs & Startup Jobs in NYC, NY

Owns the end-to-end development and launch of technical product enablement aligned with release schedules. Coordinates Product, Engineering, Marketing, Documentation, and Enablement stakeholders while managing timelines, content, risks, and priorities. Designs and delivers hands-on technical training, labs, demos, troubleshooting sessions, FAQs, and certification programs for TAMs, technical architects, Support, and Solutions Consultants. Assesses knowledge gaps and measures program impact through certifications, surveys, ticket deflection, resolution times, escalations, and technical win rates.

Own global compensation for assigned business groups, leading market benchmarking, salary and equity band design, pay equity analysis, compensation-cycle delivery, and financial modeling. Advise HR partners and managers on offers, promotions, internal moves, and retention. Apply compensation policies, interpret exceptions, and communicate complex analyses as actionable recommendations while maintaining accurate, confidential data and automating analytical work.

Drive customer adoption of BrazeAI by leading workshops, diagnostics, and accelerators from AI use-case ideation through agent launch and impact measurement. Advise technical and marketing stakeholders, identify adoption barriers, demonstrate AI best practices, build business cases, and collaborate with account management, customer success, professional services, product, and marketing teams. The role requires strong Braze expertise, applied AI fluency, facilitation skills, enterprise customer experience, and up to 25% travel.

Own sales operations for Global Account Management and AI Sales, including territory, quota, capacity, forecasting, process scaling, reporting, and data quality. Build metrics frameworks and dashboards, analyze performance trends, advise senior leaders, and lead cross-functional process improvements. Partner with Business Systems and AI teams to automate workflows and improve operational efficiency across a global B2B SaaS sales organization.

Own relationships with Tier 1 and Tier 2 venture firms, building firm-wide credibility and operating cadence. Develop joint initiatives, run portfolio enablement programs, facilitate introductions, and convert partner relationships into qualified sales pipeline and wins. Manage reporting, forecasting, portfolio tracking, and ongoing feedback to improve partner programs and offers. The role requires influencing venture partners and portfolio companies while communicating effectively with executives, founders, and technical stakeholders.

Lead technical architecture and large, ambiguous projects for Braze’s Messaging Experience division. Build and evolve scalable backend systems, real-time and batch processing infrastructure, orchestration frameworks, and complex web interfaces using Ruby on Rails, TypeScript, and React. Mentor engineers, improve reliability and observability, reduce technical debt, and deliver foundational platforms and code-generation tooling supporting messaging journeys across multiple teams.

Leads the Messaging Experience engineering team responsible for Braze’s Canvas and Campaigns user experience. Owns the multi-year roadmap, engineering direction, processes, hiring, team development, architecture, and delivery quality. Partners with Product and Design to translate customer feedback and research into polished, scalable web applications. Drives engineering excellence, front-end consistency, delivery speed, and collaboration across multiple teams and workstreams.

Serves as a technical pre-sales advisor for Braze’s commercial customers, combining product expertise, storytelling, and sales skills to demonstrate customer value. Partners with sales, marketing, security, and product teams; positions BrazeAI capabilities; supports sophisticated customer accounts; and contributes to product strategy, marketing positioning, and pricing discussions. Requires strong communication, curiosity, teamwork, pre-sales or sales engineering experience, and knowledge of at least two relevant technology domains.

Own and improve CX Services operational processes across Expert Services and Partner Services. Lead operational improvement programs, develop data-driven reporting, translate business needs into technical requirements, and partner with Salesforce, Business Systems, Data Engineering, and Enablement teams. Drive change management, process adoption, stakeholder alignment, and scalable AI-enabled solutions while influencing cross-functional teams without direct reports.

Leads Braze’s Financial Services industry marketing strategy, positioning, go-to-market plays, thought leadership, field enablement, and customer proof. Develops industry narratives, benchmarks, use cases, and product launch messaging while partnering with sales, product, customer success, partnerships, and marketing teams. Represents Braze at industry events, supports strategic pursuits, trains revenue teams, and uses financial services expertise and AI-powered marketing tools to drive pipeline, adoption, and revenue.