Top Tech Jobs & Startup Jobs in NYC, NY

Own the full sales cycle for Braze’s Scale Retail team, from prospecting and pipeline generation through closing new business. Build trusted-advisor relationships with customers, conduct consultative discovery, communicate differentiated value, and navigate complex SaaS purchases involving multiple stakeholders. Collaborate with Marketing, Product, and Technical executives while adapting to a fast-changing environment and using analytical, data-driven approaches to improve sales outcomes.

Provides executive administrative support to the CTO and engineering VPs, including calendar and expense management, event coordination, confidential document preparation, request handling, project coordination, onboarding, and Technology Services duties. Requires strong organization, communication, discretion, stakeholder follow-up, and experience supporting senior leadership in a fast-paced environment. Travel is expected to be less than 5%.

Leads Braze’s Retail and Consumer Goods marketing strategy, positioning, go-to-market plans, product launches, sales enablement, customer proof, and partner programs. The role develops industry narratives and scalable sales plays, advises executives, supports strategic pursuits, represents Braze at industry events, and translates retail insights into product and commercial priorities. Success is measured through retail pipeline, bookings, win rates, deal size, sales-cycle improvements, launch adoption, seller certification, and customer references.

Develop customer value propositions, ROI analyses, and business cases throughout the contract lifecycle. Build AI-enabled solutions and enablement tools for Sales and Customer Success. Translate data and industry research into actionable insights, growth frameworks, executive presentations, and thought-leadership content. Partner cross-functionally with Sales, Marketing, Customer Success, and Business Intelligence to identify trends and shape go-to-market strategies.

Leads and scales Braze’s SMB SaaS sales organization by owning revenue strategy, pipeline generation, forecasting, sales productivity, hiring, coaching, and partner-led growth. Builds repeatable inbound, outbound, and ecosystem sales motions; develops playbooks and operating cadences; collaborates with Marketing, Customer Success, Sales Operations, Product, Finance, and partners; and drives predictable new-business revenue, customer adoption, retention, and expansion.

Administer and scale Gainsight as the system of record for the Customer Experience organization. Configure health models, CTAs, playbooks, workflows, dashboards, AI features, integrations, permissions, and data processes. Troubleshoot sync and automation issues, support security and compliance, lead QA/UAT, manage releases and documentation, and partner with CX, Salesforce, Data, IT, and Security teams on platform enhancements.

Supports treasury operations including SOX compliance, audit documentation, cash positioning, forecasting, payments, bank account administration, bank fee analysis, intercompany funding, and treasury transaction records. Assists with bank relationship management and implementation of a Treasury Management System, including data migration, configuration, testing, training, and documentation. Ensures treasury activities comply with company policies, internal controls, and regulatory requirements.

Own cross-functional partnership programs from planning through delivery, maintaining visibility into workstreams, dependencies, risks, and deadlines. Manage flagship events, operating rhythms, executive communications, business reviews, OKRs, and organizational initiatives. Build repeatable processes, facilitate senior stakeholder meetings, track actions, and provide clear status reporting while leading through influence and maintaining confidentiality.

Own strategic enterprise customer relationships, driving renewals, retention, expansion, feature adoption, advocacy, and measurable value from Braze. Serve as a trusted advisor and escalation point, coordinate cross-functional support, provide strategic marketing guidance, synthesize product feedback, and mentor junior customer success colleagues. The role manages complex international accounts, includes temporary support for at-risk customers, and may involve onsite customer engagement and international travel.

Own strategic relationships with major enterprise SaaS customers, driving adoption, renewals, retention, expansion, and advocacy. Serve as a trusted advisor, develop success plans, provide strategic guidance, coordinate internal support teams, and escalate issues. Mentor junior customer success colleagues and temporarily support at-risk or high-opportunity accounts. The role requires managing complex international accounts, collaborating with Account Executives, and potentially traveling internationally for onsite customer engagements.