Top Tech Jobs & Startup Jobs in NYC, NY

Leads Braze’s Channels engineering division through technical and product transformation. Oversees architecture, distributed systems, platform modularization, product development, AI-driven engineering initiatives, organizational growth, hiring, processes, and cross-functional collaboration with product and design teams. Builds and manages experienced engineering leaders and teams while improving reliability, efficiency, cost effectiveness, product differentiation, and development velocity.

Build and extend Braze’s core data object systems, including high-scale ingestion pipelines and complex backend services. Optimize system performance and cost while developing full-stack features across a Ruby monolith. Use AI-assisted development tools, contribute to new projects, and provide technical leadership within a collaborative engineering team.

Build and own large-scale user segmentation systems, data pipelines, APIs, and dashboard experiences processing billions of users. Lead architecture, performance, reliability, cost optimization, and product ownership while partnering cross-functionally. Mentor engineers, drive technical initiatives, improve operational practices, and evaluate new technologies. The role focuses on high-throughput backend or full-stack systems using data-driven architectures and customer-focused product development.

Leads Braze’s lifecycle marketing strategy across prospect and customer audiences, driving conversion, onboarding, product adoption, engagement, retention, and expansion. Builds and develops a high-performing team, establishes measurement and experimentation frameworks, creates personalized journeys, and partners cross-functionally with Product, Customer Success, Sales, and Marketing teams. Champions AI, scalable processes, and data-driven customer engagement programs.

Lead end-to-end deployment of Braze AI decisioning solutions, including use case design, operating model definition, technical configuration, integration architecture, workshops, and UAT. Manage customer stakeholders, deliverables, risks, and executive communication while improving deployment processes and playbooks. Contribute conceptual machine learning and architectural expertise and influence the product roadmap through customer insights.

Manage global new-hire onboarding and talent development programs, including scheduling, facilitation, participant enrollment, cohort tracking, LMS/LXP administration, surveys, analytics, vendor coordination, and financial processing. Support learning content development, stakeholder communications, Jira workflow triage, and continuous improvement across global programs.

Own Braze’s customer proof-of-concept program across the Solutions organization. Design POC methodologies, resourcing models, operating cadences, risk frameworks, playbooks, and reporting systems. Track program metrics, identify bottlenecks, improve win rates and cycle times, and coordinate with Sales, Solutions Consulting, Product, and Engineering. This individual contributor role focuses on program design and operations rather than managing individual customer engagements.

Build, maintain, and evolve Braze Currents, a Kafka-based data export and streaming system processing tens of billions of messages daily. Lead projects from concept through production, improve high-scale distributed systems, collaborate across teams, mentor engineers, and address challenges involving microservices and near-real-time data pipelines.

Build and maintain high-scale email infrastructure delivering billions of personalized emails, subscription APIs, preference-management pages, reporting systems, and customer-domain dashboards. Develop features, improve performance and resilience, and guide architectural decisions. The role requires full-stack development, technical leadership, strong knowledge of algorithms and data structures, effective communication, and collaborative teamwork.

Own complex email infrastructure and operational initiatives, including IP pool strategy, capacity planning, customer onboarding, technical escalations, deliverability, compliance, and process improvement. Analyze operational metrics, identify root causes, develop scalable workflows and playbooks, influence tooling and product roadmaps, and partner cross-functionally across Product, Engineering, Sales, Success, and Email Deliverability. Mentor junior team members and drive automation, reliability, and operational excellence.