Top Tech Jobs & Startup Jobs in NYC, NY

Leads a North American team of enterprise account managers focused on SaaS upsells, cross-sells, AI adoption, and customer expansion. Responsibilities include recruiting and developing talent, identifying install-base growth opportunities, managing post-sales relationships, coordinating cross-functionally, building sales processes, participating in customer engagements, and supporting commercial and legal negotiations.

Manages and expands emerging enterprise customer relationships through cross-selling, upselling, renewals, and product adoption. Partners with Account Executives, Customer Success, Renewals, Solutions Consulting, and other internal teams to identify opportunities, coordinate resources, present value propositions, and close deals up to $75,000. Analyzes customer usage, meets quarterly revenue targets, and occasionally travels for onsite customer engagements.

Build foundational frontend systems, reusable components, developer tooling, and customer-facing experiences for a large TypeScript and React platform. Lead projects from technical design through rollout, improve developer experience, ensure accessibility and performance, collaborate across engineering and design teams, and mentor engineers through reviews, pairing, and technical guidance.

Lead Braze’s Applied AI Architects across GTM and corporate functions. Build and develop a senior technical team, manage the engagement portfolio, prioritize and measure AI initiatives, maintain hands-on involvement in agent design and delivery, and partner with product, technology, and executive leaders to scale successful solutions. Define the operating model and career framework for this emerging role category while driving measurable business outcomes such as sales ramp time, quota capacity, and competitive win rate.

Own and evolve Braze’s ML platform for training, deploying, serving, and monitoring models at global scale. Lead complex infrastructure initiatives, multi-region model serving, CI/CD, orchestration, reliability, cost optimization, and incident response. Set technical direction, improve production quality, collaborate across teams, mentor senior engineers and data scientists, and connect platform decisions to business outcomes.

Lead the roadmap and commercial growth of Braze’s Content Cards and Banners products. Drive customer adoption, faster content creation, AI-powered authoring, API capabilities, enterprise access controls, reliability, performance, and observability. Partner with engineering, design, SDK, sales, support, and enterprise customers while defining product metrics, managing technical tradeoffs, and delivering scalable, programmable in-product messaging experiences.

Develop and execute pricing, packaging, and monetization strategies for Braze’s B2B SaaS offerings. Analyze markets, competitors, customer needs, and revenue performance; build forecasts and financial models; establish KPIs; and lead pricing changes from analysis through launch. Partner cross-functionally with Product, Finance, Sales, Marketing, Legal, Customer Success, and other teams while creating scalable monetization frameworks and communicating recommendations to executives.

Lead a small GTM Product Marketing team and translate core product messaging into field-ready narratives, plays, and enablement. Partner closely with Sales, Solutions, CS, and partners to drive pipeline, adoption, and deal velocity. Own partner and services GTM, prioritize high-impact launches, use AI judiciously, and measure impact against business outcomes.

Lead full-cycle technical recruiting for Product, Design, and Engineering teams. Develop data-driven sourcing and hiring strategies, partner with hiring managers and executive leadership, improve recruiting operations, ensure an excellent candidate experience, manage high-volume searches, support organizational change, and mentor junior recruiters.

Leads enterprise Customer Success operations across multiple teams, owning customer retention, expansion, adoption, advocacy, KPIs, and executive relationships. Manages people managers, recruits and develops talent, mitigates account risks, drives customer value and ROI, partners with Sales, Services, and Product, and improves processes, reporting, and customer lifecycle practices.