Top Tech Jobs & Startup Jobs in NYC, NY

Leads mid-market client relationships, retention, renewals, upsells, and revenue growth. Owns account and pod targets, manages executive partnerships, oversees campaign delivery and reporting, translates performance data into recommendations, and facilitates onboarding and QBRs. Collaborates cross-functionally to optimize client outcomes, uses AI and automation to improve workflows, mentors team members, supports hiring, and ensures accurate billing and revenue actualization.

Own Fetch’s executive operating system in partnership with the COO. Build and manage performance metrics, OKR frameworks, leadership cadences, reporting infrastructure, decision processes, and executive communications. Drive cross-functional alignment, accountability, and execution across high-priority initiatives while synthesizing complex inputs into actionable recommendations for senior leadership.

Evaluate LLM and automation outputs for accuracy, consistency, and reliability; create annotations and training datasets; research ambiguous cases; support product recognition and classification models; and use AI tools to improve operational efficiency. The role also involves maintaining model and catalog quality through mapping and classification work.

Own the Expanded Core business P&L, financial models, forecasts, reporting, and data infrastructure. Lead monthly, quarterly, and annual forecasting, variance analysis, SQL-based data validation, and strategic business analysis. Partner with leaders on investment, headcount, expense, margin, and ROI decisions, translating financial performance into narratives for executives, investors, and board forums. Mentor junior finance team members while operating independently in a fast-paced environment.

Support Fetch’s privacy and data governance program under Corporate Counsel, Privacy. Responsibilities include documenting data discovery exercises, mapping data flows, maintaining data inventories, reviewing legal and technical documentation, and communicating project updates. The three-month remote internship begins in January 2027 and requires 12–15 hours per week. The intern will gain exposure to privacy compliance, data governance, and in-house legal operations at a consumer technology company.

Develop and maintain fraud operations SOPs, decision guidance, workflows, and documentation. Identify process gaps, analyze operational data and trends, coordinate process changes, and collaborate with Product, Engineering, Data, QA, Training, Support, and other teams to improve fraud review consistency, scalability, and efficiency. Support audits, retrospectives, training readiness, and post-launch follow-up for operational improvements.

Lead and develop a software engineering team responsible for expanding game discovery and rewards across Fetch’s mobile and backend experiences. Own roadmap delivery, translate product goals into technical plans, guide architecture and code quality, manage dependencies, and ensure scalable, reliable, observable systems. Partner cross-functionally, communicate risks and tradeoffs, improve team processes, and support engineers in using AI-assisted development tools.

Own sales enablement for SMB and Mid-Market teams by developing segment-specific sales motions, onboarding, playbooks, training, coaching tools, and package guidance. Partner with Sales, Product Marketing, Revenue Operations, and other stakeholders to simplify offerings, improve seller readiness, and reinforce field adoption. Use performance data, call insights, Gong, Salesforce, and AI-enabled workflows to measure proficiency, identify gaps, and improve productivity, conversion, and deal velocity.

Lead product design for Fetch’s Receipt & Rewards experience, connecting receipt capture, account linking, recognition, matching, and rewards. Define design strategy for complex, AI-enabled systems; improve usability, accessibility, trust, and experience quality; and balance user needs, data quality, business goals, and technical constraints. Partner with Product, Engineering, Research, and Data Science, drive cross-functional alignment, shape multi-quarter initiatives, and mentor designers.

Review user accounts and transactions to detect fraud using internal tools and SOPs. Make accurate, high-volume case decisions, escalate exceptions, meet productivity and quality KPIs, track time, and work weekends.