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Manage a 40-client portfolio for Flexport Capital: deepen C-suite relationships, identify financing and cross-sell opportunities, monitor credit and shipment data, partner with credit and sales teams, and drive revenue while preventing churn.

Own and grow a book of business by prospecting and closing net-new customers and upselling existing clients. Consult on supply chain needs, design value-driven solutions, lead onboarding and business reviews, coordinate cross-functional teams (operations, ocean, air, trucking, customs), and travel for in-person client engagements. Hit quota under a 50/50 comp plan.

The Senior Manager of Communications & Content at Flexport will craft and execute PR strategies, oversee content development, manage media relations, and ensure effective customer communications, all while leveraging AI for efficiencies.

Own and grow a portfolio of complex, multi-modal North American accounts. Lead renewals and RFPs, run strategic business reviews, identify cross-sell/upsell opportunities, and coordinate solutions with Operations, Pricing, Product, and Procurement. Mentor junior AEs and maintain compliance in a heavily regulated supply chain environment.

Execute the lifecycle of ocean and air shipments from booking to delivery, maintain partner communications, ensure data quality, follow SOPs to meet KPIs/SLAs, proactively resolve exceptions, and use metrics to improve operations performance.

Own Flexport's social channels and content: plan and publish posts, write and edit blog articles, produce newsletters, design Canva graphics, edit short videos, build influencer and internal creator networks, and track performance to improve engagement.

Lead and grow a Trade Advisory team providing customs and trade compliance advice. Oversee client portfolios, develop service offerings, ensure regulatory compliance, mentor associates, and drive operational and revenue goals.

Serve as the operational bridge between e-commerce/retail clients and warehouse/3PL partners. Own SLA compliance, onboarding, billing reconciliation, forecasting and capacity planning, performance reporting, escalations, and partner accountability. Provide hands-on WMS/OMS support, train partner staff, drive corrective actions, and deliver client-facing reviews to retain and grow accounts while documenting processes for 4PL partnerships.

Manage and execute post-entry filings (PSC, protests), monitor liquidation statuses, maintain trackers, run analytics and reporting, coordinate automation and ACE portal access, interface with CBP and clients, manage deadlines, invoices, SOPs, and support Trade Advisory operations.

Manage HS classification service and projects, research and assign Harmonized Tariff Schedule classifications, audit accuracy, maintain client databases, track CBP regulations and Section 301 tariffs, prepare deliverables, and support trade advisory infrastructure and stakeholder communication.