Lead technical product strategy and roadmap for large-scale Conversational AI platform capabilities. Prioritize features, collaborate with engineering, AI, and customer teams, optimize scalability, latency, and AI accuracy, engage enterprise customers, define KPIs, and drive go-to-market and platform performance improvements using LLMs and NLP technologies.

Design, build, and maintain low-latency, high-availability backend services and REST APIs. Troubleshoot production issues, improve performance, write technical specs, participate in on-call rotations, and collaborate on the bot runtime platform.