Top Tech Jobs & Startup Jobs in NYC, NY

Own Carrum Health’s member-facing voice, messaging, content, and creative production across service lines and touchpoints. Lead designers, writers, and content specialists; manage agencies, contractors, budget, and production systems. Build editorial workflows, modular design systems, content libraries, and practical AI-enabled processes while ensuring healthcare accuracy and compliance. Use research, testing, performance data, and lifecycle marketing expertise to guide content decisions and improve member engagement.

Lead the technical direction of Carrum Health’s billing and payments platform. Centralize pricing, define billing service boundaries and data models, and build reliable systems for invoicing, provider payments, and financial reporting. Partner with Product, Finance, Operations, and Data on cross-team initiatives, write architectural documentation, mentor engineers, and ensure financial correctness, observability, auditability, and safe rollbacks. Work primarily with Ruby on Rails, React, PostgreSQL, Docker, and AWS in a remote-first startup environment.

Leads and develops an outbound Business Development Specialists team responsible for educating, qualifying, and converting prospective healthcare participants. Owns outreach conversion targets, coaching, call strategies, performance metrics, dashboards, staffing, training, workflow improvements, compliance, and patient experience. Partners with Sales, Marketing, Client Success, and leadership to align campaigns and program changes while handling escalations and fostering a patient-first, high-accountability culture.

Engages eligible patients through outbound and cold-call outreach, educates them about Carrum Health programs, qualifies needs, addresses objections, and converts prospects into participants. Manages follow-ups, documents interactions in internal systems, supports queue and inbox coverage, applies insurance and eligibility knowledge, escalates complex cases, and provides workflow feedback. The role requires strong communication, consultative selling, organization, resilience, de-escalation skills, and a patient-first approach.

Conduct daily audits of healthcare documentation and operational workflows for accuracy, completeness, timeliness, and compliance. Apply standardized audit criteria, document and escalate findings, track corrective actions, identify recurring process gaps, validate quality data, and support reporting. Review AI-generated audit findings against source documentation, test updated tools, protect confidential patient information, and contribute process-improvement ideas within a remote-first health technology environment.

Own growth, utilization, and profitability initiatives for surgical and emerging service lines. Translate strategy into scalable operational workflows, lead cross-functional execution, develop service-line analyses and metrics, optimize clinical pathways, support market launches, and act as an internal and external subject matter expert with clients, consultants, employers, and clinical partners.

Lead a new product pod from concept to market while remaining hands-on in Ruby on Rails, React, React Native, PostgreSQL, Docker, AWS, and Azure. Set technical direction, design architecture, write production code, instrument the member funnel, and deliver secure, scalable software. Hire and coach senior engineers, manage delivery and incidents, collaborate across product and business teams, and build HIPAA- and SOC 2-compliant systems in a regulated healthcare environment.

Own marketing performance measurement and causal testing across growth channels. Design holdout and incrementality experiments, standardize conversion definitions and campaign taxonomy, build a trusted reporting layer using BI tools, and translate statistical findings into executive recommendations. Partner closely with embedded data science, marketing, client success, and product teams to guide channel investment and optimization.

Own end-to-end RFP and RFI responses for employer, benefits consultant, and health plan prospects. Responsibilities include coordinating subject-matter experts, managing deadlines, maintaining proposal content libraries, incorporating competitive win themes, proofreading and quality assurance, and keeping sales leadership informed. The role also improves proposal processes and collaborates with Solutions & Strategy, Customer Success, Provider Relations, Legal, IT, and executive teams.

Supports the CEO, CGO, CFO, and Chief Network Officer by managing complex calendars, travel, board logistics, communications, leadership meetings, and follow-through. Leads San Francisco workplace operations, vendor relations, visitor experience, and office culture. Owns strategy, budgeting, and execution for company and team offsites, while coordinating cross-functional initiatives and maintaining discretion in a high-growth, remote-first environment.