Provides technical support to customers by diagnosing software, hardware, and service issues, resolving escalations, interpreting REST API requests and responses, and identifying root causes. Collaborates with engineering and internal teams to deliver solutions, supports e-commerce shipping and tracking customers, and communicates effectively with audiences of varying technical expertise.

Establishes and manages strategic partnerships that generate new business for EasyPost products. Responsibilities include prospecting, pipeline development, channel sales, stakeholder relationship management, deal coordination, revenue forecasting, partnership strategy, CRM maintenance, agreement coordination, and mentoring junior executives. The role collaborates with sales, marketing, product, legal, and finance teams, engages executive stakeholders in e-commerce, and requires 10% travel in a remote or hybrid environment.