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Own strategic enterprise customer relationships across Germany, Austria, and Switzerland. Guide customers from pilot through deployment, adoption, and expansion; monitor account health; lead business reviews; manage renewals, forecasts, risks, and escalations; and coordinate cross-functional teams. The role also identifies support and broader Firefox Enterprise opportunities while maintaining trusted relationships with executive, technical, procurement, and partner stakeholders.

Own the full enterprise sales cycle for Firefox Enterprise across Germany, Austria, and Switzerland. Build pipeline, qualify opportunities, develop business cases, negotiate contracts, and close deals with enterprises, regulated organizations, and public-sector accounts. Partner with business development and solutions engineering teams on market strategy, technical discovery, pilots, and customer rollouts. Engage executive and technical stakeholders while refining Mozilla’s regional sales motion and value propositions around security, resilience, deployment flexibility, and trust.

Supports enterprise sales of Firefox Enterprise across the DACH region by leading technical discovery, solution design, workshops, pilots, proofs of concept, deployment planning, and interoperability validation. Advises customers on enterprise security, identity, endpoint management, policy, certificates, networking, and integration architecture. Creates technical enablement assets, manages technical customer relationships, supports partners, and translates regulatory requirements into deployable solutions.

Build and operate Mozilla’s first B2B technical support operations capability. Own support vendors, workflows, training, capacity planning, metrics, governance, escalations, incident response, and continuous improvement. Coordinate with Product, Engineering, Customer Success, Sales, Legal, Finance, and Procurement to deliver reliable enterprise support. Translate customer and support insights into improvements across products, processes, tooling, documentation, and automation.

Lead data science for Mozilla’s advertising business by identifying high-impact opportunities, owning complex analyses, developing measurement and experimentation frameworks, analyzing revenue and performance, and translating findings into recommendations for technical partners and executives. Partner across Product, Engineering, Sales, Finance, and leadership to support business decisions in a fast-moving environment while balancing analytical rigor, pragmatism, and user privacy.

Leads the architecture, reliability, scaling, and evolution of hybrid-cloud, data center, networking, and workplace infrastructure. Designs and implements complex systems, drives migrations and automation, improves monitoring and operational practices, participates in incident analysis, and provides technical direction across teams. The role remains hands-on while mentoring engineers, documenting systems, and establishing infrastructure standards. Core technologies include VMware, Cisco UCS, load balancers, Linux/Unix, networking, Infrastructure as Code, and Python.

Lead data science partnership for Mozilla’s advertising business, identifying high-impact opportunities and owning complex analytics end to end. Develop measurement frameworks, experimentation strategies, instrumentation, and reporting for advertising products. Analyze revenue and performance, evaluate trade-offs, and communicate clear recommendations and uncertainty to technical teams and senior executives.

As a Senior Solutions Engineer, you'll support enterprise clients in DACH by leading technical solutions, managing relationships, and ensuring secure deployments of Firefox Enterprise.