Provide multi-channel support (phone, chat, email) to potential and existing customers, resolve billing and administrative questions, document interactions in ticketing/CRM, and suggest process/product improvements to improve customer experience.

Lead product strategy and execution for integrated partnerships and new product development. Gather and prioritize requirements, own the roadmap, collaborate cross-functionally with engineering and operations, synthesize market and competitive insights, and deliver consumer-facing SaaS/marketplace features through prototypes and launches.

Lead and manage strategic partner relationships to drive revenue and growth: develop account plans, identify expansion opportunities, coordinate cross-functional delivery, run business reviews, track partner KPIs, and support co-marketing and onboarding efforts.