Top Tech Jobs & Startup Jobs in NYC, NY

Manage daily global partner operations, including support queues, partner applications, deal registrations, lead routing, directory listings, and partner inquiries. Maintain accurate data across Zendesk, Salesforce, Airtable, Impartner, and Crossbeam while meeting onboarding and processing SLAs. Execute manual workflows precisely, resolve operational issues, support channel partners, and identify opportunities for process improvement and automation.

Owns partner program modernization and scalability across systems integrators, ISVs, resellers, and technology partners. Responsibilities include automating workflows, optimizing onboarding and lifecycle experiences, improving partner revenue processes, managing partner technology and vendors, developing partner communications, and leading cross-functional initiatives with Product, Marketing, Sales, Legal, and Technology teams.

Lead technical response to security incidents across Twilio's global cloud infrastructure. Triage, contain, remediate, document incidents, drive post-incident improvements, automate workflows (SOAR), extend SIEM capabilities, participate in on-call rotation, mentor teammates, and collaborate with R&D to improve detection and threat mitigation.

Design and maintain Twilio’s R&D analytics data layer using AWS and analytics modeling tools. Define metrics and data lineage, build automated reconciliation and quality checks, investigate anomalies, and communicate solutions. Collaborate with Product and Engineering, mentor analytics team members, and establish best practices for data modeling, testing, documentation, and code review.

Manage strategic B2B technology customers throughout the post-sales lifecycle. Drive platform adoption, value realization, retention, renewals, and account expansion through customer roadmaps and data-driven strategies. Serve as a trusted advisor to executive, engineering, product, analytics, and marketing stakeholders. Coordinate internal teams to resolve technical challenges, mitigate account risks, develop relationships, and identify growth opportunities.

Develop and execute partner co-marketing and joint go-to-market strategies to drive regional pipeline growth. Build account-based campaigns, field events, demand-generation programs, messaging, and partner enablement resources. Manage partner marketing budgets, lead-routing governance, and follow-up SLAs while tracking partner-sourced and partner-influenced pipeline performance in Salesforce. Collaborate with sales, product marketing, partner teams, and executive stakeholders across the enterprise cloud and SaaS ecosystem.

Provides technical account management for strategic customers, resolving complex application, networking, and cloud-support issues. Partners with developers, architects, Product, and Engineering teams; troubleshoots APIs, code, connectivity, and Twilio libraries; identifies customer trends and product improvements; communicates technical issues clearly; and proactively recommends ways to reduce business-impacting downtime.

Develop and operate highly available, large-scale distributed systems for Twilio SendGrid. Build Go-based microservices, manage AWS and Azure infrastructure with Terraform, improve observability and reliability, and optimize high-throughput email services. Responsibilities include architecture, coding, testing, technical debt reduction, infrastructure modernization, sprint planning, code reviews, and mentoring junior engineers.

Generate and develop sales pipeline for Twilio’s New Business and Strategic Sales teams through account research, outbound calls, personalized emails, and social selling. Build relationships with prospects, meet monthly opportunity-generation goals, use Salesforce, Outreach, and Sales Navigator, and partner with Account Executives on account strategies and territory plans. The role includes structured onboarding and training, with occasional travel for team or project meetings.

Manages and expands Self Service customer accounts, driving renewals, upsells, cross-sells, activations, and revenue growth. Owns pipeline forecasting, executes automated sales plays, protects revenue, prevents churn, and maintains customer satisfaction. Collaborates with product, finance, support, services, and marketing teams while developing account strategies based on data and communicating value to technical and business stakeholders.