Top Tech Jobs & Startup Jobs in NYC, NY

Leads and optimizes marketing automation systems, conversational marketing channels, event integrations, and operational workflows. Manages live chat routing, lead distribution, CRM and marketing automation workflows, webinar integrations, AI-enabled processes, and data synchronization troubleshooting. Partners with Marketing, Sales, and Technology teams to align marketing technology architecture with go-to-market strategies and improve conversion and operational efficiency.

Own Twilio Trust Hub products within the Onboarding and Compliance team. Develop product vision, strategy, and roadmaps; lead cross-functional planning, design, development, and launches; translate customer needs into requirements; define and analyze product metrics; manage stakeholders; and conduct data-driven business reviews. The role focuses on streamlined registration experiences and maintaining strong KYC standards.

Leads new customer acquisition and full-cycle enterprise sales for Twilio’s messaging, voice, and email solutions in financial services. Responsibilities include prospecting, consultative solution selling, contract development, forecasting, pipeline management, territory strategy, and cross-functional collaboration with product, finance, legal, pricing, operations, and engineering teams. The role requires technical SaaS or CPaaS sales expertise, strong business development skills, and approximately 30%–40% travel.

Build and scale pipelines that transform conversation data into structured customer memory. Develop LLM extraction and retrieval systems using embeddings, vector search, and ranking; create evaluation benchmarks and regression gates; diagnose production issues through logs, metrics, and traces; and partner with Product and ML teams to improve customer-focused AI systems.

Leads Twilio’s global marketing strategy, analytics, planning, and innovation efforts. Builds and manages a marketing strategy and data analytics team, translates customer and business data into actionable insights, guides campaign and growth decisions, manages marketing spend efficiency and ROI, and develops executive dashboards. Partners with Marketing, Finance, and go-to-market teams while identifying emerging trends, competitive threats, and new growth opportunities.

Staff Product Manager responsible for shaping Twilio’s identity platform, including authentication, authorization, and emerging human and non-human identity products. The role owns product direction, roadmaps, requirements, customer-focused developer experiences, and cross-functional execution with product, engineering, design, and go-to-market teams. Candidates need experience building technical or developer-focused products, strong technical and analytical understanding, and excellent communication skills. Identity management and SDK experience are preferred.

Lead Twilio’s global Developer Relations organization, setting developer marketing strategy and serving as a prominent community figurehead. Build and scale global teams, startups programs, technical content, community forums, ambassador initiatives, and developer events. Partner with Product, Marketing, GTM, PR, and ecosystem organizations to drive developer adoption, advocacy, and product insights. Manage sensitive public community situations and influence executives, media, and technical audiences.

Lead prospecting, consultative solution selling, and closing of new business for Twilio’s Messaging, Voice, and Email products. Own enterprise and mid-market sales cycles, develop territory strategies, manage forecasts and pipelines in Salesforce, and collaborate with product, finance, legal, pricing, operations, and engineering teams. Translate customer business and technical needs into communications API solutions while driving customer acquisition and revenue growth.

Partners with Americas sales leaders to align strategy and execution, improve operational performance, and accelerate growth. Responsibilities include managing forecast and pipeline health, driving sales planning and territory operations, providing business insights, producing executive updates, and coordinating cross-functional initiatives involving finance, HR, marketing, product, and sales operations teams.

Provides proactive executive support through complex calendar and travel management, expense preparation, meeting coordination, agenda and presentation development, and communication support. Builds relationships with executive teams and administrative partners, tracks priorities, facilitates leadership summits and employee events, and helps executives execute business objectives in a remote-first environment.