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The Technical Account Manager II will oversee customer engagements, providing guidance on product use, resolving technical issues, and ensuring satisfaction. Responsibilities include deployment support, performance monitoring, and customer training while building strong relationships to drive success.

Lead reliability, automation, and observability for high-density AI hardware infrastructure. Build Python-based IaC tooling, telemetry pipelines, Prometheus/Grafana dashboards, and AI-assisted tooling. Run 24x7 incident response, coordinate vendors and field technicians, define operational readiness, and drive post-mortems to improve uptime and performance.

Lead sales of Akamai's enterprise security portfolio across assigned Midwest accounts, develop and manage pipeline, position Zero Trust architectures, collaborate with internal security engineers and researchers, engage C-level stakeholders, and close new and expansion business.

Design, develop, test, and operate scalable infrastructure and services for Akamai Cloud. Implement and manage Infrastructure-as-Code (Terraform and similar tools), CI/CD, and observability. Automate reliability improvements, mentor engineers, collaborate on incident response and root-cause remediation, and participate in on-call rotations.

Lead product strategy and roadmap for Akamai's core compute offerings, bridging hardware and developer experiences. Gather and document technical requirements, prioritize features, analyze metrics for KPIs and profitability, collaborate cross-functionally, and engage customers and partners to drive compute platform adoption and improvements.

Sell Akamai solutions to new enterprise customers by building strategic partner and reseller relationships, developing and executing high-volume sales plans, managing a robust pipeline, and coordinating with field marketing and sales teams to drive revenue growth.

Lead architecture and design for Akamai9s Compute Platform using virtualization and cloud-native technologies. Own system design, align engineering with product, shape roadmaps, mentor teams, and collaborate across product and engineering to deliver scalable, fault-tolerant IaaS and Kubernetes-based services.

Lead development of system test plans and automated system tests for multi-vendor routing and switching environments. Build and improve test automation and methodologies, validate Internet-scale routing protocols (BGP), review product and system designs for testability, and collaborate with Network Engineering and Architecture to reproduce real-world network scenarios and ensure platform reliability.

Develop and improve systems software and algorithms that steer global Internet traffic. Enhance scalability, reliability, and performance of mapping systems, troubleshoot, measure system effects, and collaborate across teams to deploy and monitor software.

Lead design, implementation, automation, and troubleshooting of Akamai's global network infrastructure. Build and maintain scalable BGP routing, data center CLOS fabrics, overlay technologies (VxLAN/EVPN), multi-vendor environments, and automation templates. Drive hardware/platform rollouts, deep-dive analysis, and clear documentation to ensure reliability, scalability, and security.