Top Tech Jobs & Startup Jobs in NYC, NY

Manage customer onboarding, engagement, training, and support for the Hatch platform. Define processes, collect feedback, analyze user engagement metrics, collaborate with product teams, and create scalable best practices to drive adoption and continuous value.

The Director, Talent Development leads talent development strategy, program design, and team management, leveraging AI for modern learning delivery and excellence.

The Senior Project Manager oversees technical projects, utilizes Agile/Scrum methodologies, manages team dynamics, addresses risks, and ensures client satisfaction while maintaining robust project documentation and communication.

Lead architecture and design of CIAM and IAM solutions across customer, partner, and workforce use cases. Define reference architectures, integration patterns, and identity data models. Guide implementations (Okta, Auth0, Entra ID, cloud, CRM, ITSM), ensure security, scalability, compliance, and mentor teams while producing roadmaps and standards.

The Platform Success Manager will oversee a book of clients, guiding their ServiceNow strategies, ensuring client satisfaction, and leading delivery teams to meet business outcomes.

Lead client-facing discovery, architecture, and delivery of enterprise observability and reliability solutions. Design telemetry pipelines, monitoring, logging, tracing, alerting, and governance. Guide SRE practices (SLIs/SLOs, error budgets), tool rationalization, integrations (ITSM, CMDB), build reference architectures and playbooks, and mentor delivery teams while serving as escalation and practice leader.

Lead client-facing Data & Analytics engagements across pre-sales, architecture, and delivery. Define strategy, roadmaps, solution designs, and SOWs for modern data platforms, pipelines, governance, analytics, and AI enablement. Drive practice development, create reusable IP, mentor teams, and ensure quality delivery and strong business outcomes.

Perform month-end close tasks including journal entries, accruals, revenue and account reconciliations; validate unbilled/deferred revenue; support billing resolution, ad-hoc analysis, process improvements, and external audit requests while partnering cross-functionally.

Serve as the embedded change lead to drive AI adoption across a business unit: design change strategy, redesign roles and workflows for AI-augmentation, build capability programs, enable managers, run workforce planning, and measure adoption and impact while embedding responsible AI practices.

Design, build, and support large-scale enterprise and service provider routing architectures (BGP, OSPF, IS-IS, MPLS, EVPN). Deploy and troubleshoot core/edge routers, MPLS/VPN services, and peering. Lead upgrades, migrations, and service turn-ups; implement routing security (RPKI, prefix lists, CoPP); produce HLD/LLD, runbooks, migration plans, and knowledge transfer. Manage project workstreams and client engagements.