Top Tech Jobs & Startup Jobs in NYC, NY

Lead and deliver ServiceNow technical projects using Agile and Waterfall. Coach teams on Scrum, remove impediments, manage scope/schedule/budget, coordinate vendors, interface with clients, analyze resource utilization, drive services revenue, and close projects with post-implementation reviews.

Leads AHEAD’s Specialist Solutions Engineering team, overseeing daily management, strategic technical direction, coaching, career development, performance metrics, partner relationships, customer engagement, presales processes, quoting, and collaboration with sales and delivery leaders. The role presents solutions to customers and partners, supports sales plays, develops resource capacity processes, and maintains alignment across presales, delivery, and customer stakeholders.

Leads enterprise organizational change management and transformation engagements, building durable change capabilities through Centers of Excellence, playbooks, manager-led practices, adoption metrics, and AI-enabled tools. Owns workstreams, client relationships, change strategies, stakeholder engagement, value realization, and roadmap development. Coaches junior consultants and client teams, supports proposals and practice development, and uses data to measure behavioral adoption and business outcomes. Requires Prosci ADKAR expertise, consulting experience, enterprise AI tool proficiency, and approximately 25% travel.

Serve as the embedded change lead to drive AI adoption across a business unit: design change strategy, redesign roles and workflows for AI-augmentation, build capability programs, enable managers, run workforce planning, and measure adoption and impact while embedding responsible AI practices.

Lead architecture and design of CIAM and IAM solutions across customer, partner, and workforce use cases. Define reference architectures, integration patterns, and identity data models. Guide implementations (Okta, Auth0, Entra ID, cloud, CRM, ITSM), ensure security, scalability, compliance, and mentor teams while producing roadmaps and standards.

Own AHEAD’s VMware by Broadcom partnership GTM strategy and revenue growth, expanding annual revenue from approximately $700M to over $1B. Lead Broadcom relationships, identify new business opportunities, support strategic deals, coordinate international expansion, align cross-functional teams, track partnership KPIs and deal economics, and develop sales enablement and marketing programs. Provide executive reporting, prioritize initiatives, escalate issues, and drive accountability across sales, technical, marketing, delivery, operations, procurement, finance, and regional teams.

Leads critical client escalations from initiation through closure, coordinating engineering, delivery, operations, and client success teams. Drives containment, root cause analysis, corrective actions, quality management, and continual improvement. Serves as the primary client advocate during high-visibility incidents, communicates with executives and clients, tracks resolution and satisfaction metrics, and presents performance insights to governance leaders. The role strengthens service delivery processes, prevents recurring issues, and promotes accountability and sustainable operational excellence.

Leads cloud financial management and optimization across AWS, Azure, and GCP clients. Analyzes spending, allocation, commitments, unit economics, forecasts, and savings opportunities; builds reporting and automation with SQL and scripting; and governs tagging and billing data. Advises technical, financial, procurement, and executive stakeholders, presents recommendations, executes remediation, mentors engineers, supports pre-sales, and improves FinOps standards and delivery practices. The remote U.S. role includes up to 10% domestic travel and occasional after-hours support.

Lead architecture, design, and delivery of AI and agentic solutions on the ServiceNow platform (Now Assist, AI Agents, Predictive Intelligence). Mentor teams, run client workshops and demos, design integrations with LLMs and data sources, create AI adoption roadmaps and governance, and act as technical escalation and presales AI expert. Travel required (~25%).

Lead client-facing advisory engagements, direct delivery teams and workstreams, run workshops, manage scope/timelines, produce and present deliverables, support business development, and mentor team members to enhance advisory offerings.