Top Tech Jobs & Startup Jobs in NYC, NY

Manage complex Electronic Archiving onboardings and enterprise data migrations (Archive360, ERA, ZL Tech). Lead client meetings, track quality metrics, provide status, risk assessments, escalate issues, and ensure timely delivery and compliance with records management policies.

Supervise daily records services operations (physical and electronic), manage staffing and workflow, ensure service quality and SLA compliance, handle client inquiries and escalations, support employee lifecycle (hiring, training, performance), and assist with P&L and client reporting.

Coordinate and prioritize office services workflow (reprographics, mail, intake, A/V, reception), delegate tasks, assist with complex or high-volume jobs, ensure quality assurance, produce reports, train staff, maintain equipment/logs, and provide excellent client service while escalating operational issues as needed.

Provide daily back-office services including reprographics, mail intake and delivery, equipment loading and basic troubleshooting. Prioritize and complete job tickets to meet contracted deadlines, perform quality checks, interact with clients, and support hospitality, facilities, A/V, and reception tasks as needed. Must handle confidential documents and lift up to 50 lbs.

Lead operations and service delivery for records management accounts, overseeing team lifecycle, SLAs, workflow, P&L, client relationships, continuous improvement, staffing, reporting, and contract compliance to ensure high client satisfaction and operational excellence.

Lead client account operations to ensure service delivery, manage P&L and staffing, drive continuous improvement, develop and manage teams, own client relationships and reporting, and support onboarding/implementation for new business.

Perform reprographics, mail, and general office services: accept, process, quality-check, and deliver jobs on schedule; troubleshoot equipment; load supplies; handle phone/email inquiries; interact with clients; follow policies and logs; lift up to 50 lbs; prioritize workflow and escalate issues to supervisors as needed.

Lead and direct onsite legal services operations supporting law firm clients. Oversee account managers and supervisors across print, mail, digital, reception, hospitality, and compliance. Accountable for service delivery, financial performance, SLA attainment, process improvement, reporting/analytics, staffing, performance management, and client satisfaction.

Serve as front-desk lead handling multi-line phones, greeting visitors, routing calls, and providing high-level reception and administrative support. Maintain logs/tracking tools, handle confidential documents, troubleshoot office equipment/software, meet deadlines, perform QA, train junior staff, and support office teams to ensure excellent client-facing service.

Provide daily back-office services including reprographics, mail intake and processing, basic A/V and hospitality support; meet deadlines, troubleshoot equipment, perform quality checks, interact with clients, and follow site policies.