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Own and scale Notion's internal CX knowledge system: design information architecture and governance, ensure content accuracy and freshness, build reusable modular content, supervise AI-assisted content automation, and partner cross-functionally to enable support readiness and improve support quality and efficiency.

Own end-to-end enablement for CX teams: design onboarding, training, and change management; create and maintain knowledge and SOPs; lead launch readiness; measure readiness and QA outcomes; iterate on programs to improve productivity and customer experience while partnering cross-functionally.

Owner of Notion AI quality: design and iterate prompts and context strategies, analyze production data, build evals and metrics, evaluate/launch models with labs, and drive cross-functional quality improvements.

Lead execution of customer support strategy to deliver scalable, high-value CX. Build operating frameworks, forecasting, analytics, and metrics (CSAT, FRT, churn). Manage CX tech stack projects, automate journeys and playbooks, partner with RevOps and cross-functional teams, set headcount and OKRs, and identify AI opportunities to improve efficiency and customer outcomes.

The Demand Generation Campaign Manager will execute campaigns, engage accounts, track performance metrics, and collaborate with sales and marketing teams to drive pipeline contribution.

The Lifecycle Marketing Manager will drive customer engagement and retention through AI-enhanced lifecycle programs, targeting user growth and adoption. This role involves collaborating with various teams to analyze user data and build effective marketing strategies.

The Outbound Business Development Representative will engage in outbound sales, qualify prospects, work with sales teams, and help shape sales strategy while building relationships with potential clients.

Manage and execute field events to drive pipeline and support sales efforts, leveraging insights to create impactful customer experiences and align with marketing objectives.

As the first Developer Advocate, you will connect the developer community with Notion's teams, create engaging content, manage developer channels, and strategize for community engagement at events.

As a core engineer on the Web Infrastructure team, you will enhance Notion's web client performance and development speed by improving load times, interaction latency, and providing tooling for product engineers.