Designs, provisions, deploys, and supports network and server infrastructure for hotel and resort clients. Responsibilities include Windows and Microsoft 365 administration, networking, virtualization, cloud configuration, hotel systems integration, security and PCI compliance, backup and disaster recovery, telephony, hardware support, documentation, and troubleshooting. The role is on-site, requires extensive travel throughout the United States, rotating on-call participation, and customer-facing project delivery.

Provides senior-level L3 engineering for AWS, on-premises, and hybrid infrastructure supporting managed services clients. Responsibilities include resolving escalated incidents, designing secure and highly available platforms, managing monitoring, backups, disaster recovery, migrations, and lifecycle upgrades. The engineer also develops automation, documentation, runbooks, and standards; supports compliance readiness; advises customer stakeholders; mentors engineers; and participates in rotational after-hours on-call coverage.