Top Tech Jobs & Startup Jobs in NYC, NY

Lead post-implementation customer onboarding, drive product adoption, develop strategic success plans, perform business reviews and on-site visits, resolve escalations, and partner with Product and Engineering to ensure retention and renewals.

Lead and deliver multiple customer-facing SaaS implementation projects from initiation through closure. Manage plans, budgets, schedules, risks, change control, cross-functional teams, and stakeholder communications. Act as primary customer liaison, track outcomes and ROI, resolve escalations, maintain project documentation and SOPs, and drive process improvements to ensure successful adoption and business outcomes.

Lead end-to-end SaaS implementations: gather requirements, configure and customize software, conduct training, troubleshoot, coordinate UAT, manage stakeholders, document solutions, and support clients through adoption.

Lead end-to-end software implementation projects, gather and translate business requirements, configure solutions (including AI-enabled features), manage stakeholders, coordinate with development, lead UAT and training, and ensure projects meet timelines, KPIs, budgets, and regulatory requirements.

Lead and deliver multiple customer-facing implementation projects for Irth's platform, managing scope, timelines, budgets, risks, resources, and stakeholder communications. Build customer relationships, coordinate internal teams, drive adoption, enforce processes and quality standards, handle escalations, and conduct project closeouts and continuous improvement activities.

Lead mobile QA strategy for iOS and Android: design and scale automation frameworks (Appium, Espresso, XCUITest), integrate test suites into CI/CD, test on real devices via BrowserStack, perform API and exploratory/manual testing, analyze defects, and mentor junior QA engineers to ensure performance, stability, and excellent UX.