Top Tech Jobs & Startup Jobs in NYC, NY

Provides daily support to travel advisors and internal partners, resolving Service Desk inquiries, ticketing issues, and complex domestic and international air reservations. Uses Sabre GDS and related systems to assist with sales, exchanges, profiles, ARC errors, hotels, cars, and invoicing. Handles calls, emails, and remote sessions while meeting SLA response targets, escalating complex issues, and coordinating with internal teams and vendors.

Leads a pooled team of Inside Account Managers serving lower-touch B2B clients. Responsibilities include coaching, monitoring workflow and service-level adherence, managing KPIs and customer satisfaction, supporting account activity, improving automation and processes, escalating account risks and opportunities, partnering with Sales and Commercial Operations, and contributing to hiring, onboarding, documentation, and continuous improvement.

Leads digital growth analytics and website optimization, including performance monitoring, data analysis, attribution, A/B testing, UX/UI guidance, SEO/AEO/GEO, content optimization, paid search, and Google Ads. Translates complex data into actionable insights, troubleshoots digital performance issues, supports AI and personalization initiatives, and trains travel advisors on digital marketing and analytics trends.

Manage complete domestic and international travel arrangements for VIP corporate clients, including air, hotel, car, rail, tours, and ground transportation. Maintain ownership of bookings through departure, apply airline rules and fare structures, handle ticketing and exchanges, resolve travel issues, and provide high-touch customer service. Support account procedures, assist other agents, maintain Sabre proficiency, and contribute to operational efficiency.

Leads and mentors the AgentMate application development team while remaining hands-on with C#/.NET development. Owns engineering execution, application security, PCI compliance, reliability, quality, observability, technical debt, and production support. Partners with Product, Delivery, Infrastructure, Security, QA, and business stakeholders to deliver secure, scalable applications. Responsibilities include architecture and coding, threat modeling, vulnerability remediation, CI/CD improvements, incident resolution, technical planning, documentation, hiring, and team development.

Leads complex, multinational travel program implementations from award through go-live and operational transition. Designs scalable implementation playbooks, coordinates global cross-functional teams and vendors, manages technology integrations, translates business requirements into delivery frameworks, and oversees solution design, governance, operational readiness, risk mitigation, and continuous improvement. The role serves as the accountable business owner and subject matter expert for global travel implementations.

Manages cruise host training, onboarding, education programs, workshops, communications, and operational support for more than 600 hosts. Develops curriculum and e-learning materials, maintains host records and assignments in Salesforce, supports interviewing and expense approvals, coordinates marketing plans, updates procedures, and assists with mass host assignments. Provides agency training and collaborates with leadership and cruise line partners. The role is fully remote with occasional in-person collaboration preferred in the Alexandria, Virginia region.

Provides consultative corporate and government travel services, including accurate domestic and international air, car, and hotel reservations. Uses Travelport+/Galileo GDS to secure competitive rates while following corporate policies and federal requirements such as the Fly America Act. Manages inbound requests, multiple accounts, customer service quality, productivity goals, and complex travel situations.

Leads the strategy, implementation, support, and continuous improvement of Global Travel Collection’s corporate travel technology portfolio. Oversees Product Integration teams, GDS platforms, enterprise implementations, customer support, quality assurance, vendor relationships, technology roadmaps, and operational performance. Partners with executive, sales, operations, product, technology, and third-party providers to improve advisor and client experiences, drive technology adoption, manage strategic initiatives, and ensure reliable delivery of travel technology solutions.

Leads the architecture, implementation, and evolution of enterprise data platforms, including Master Data Management, data lakes, lakehouses, and cloud data services. Manages data engineers and developers, establishes engineering standards, oversees Azure-based integrations and pipelines, and owns data applications, databases, security, governance, and production support. The role also directs technical strategy, manages multiple initiatives, and communicates architecture and delivery plans to stakeholders.