Top Tech Jobs & Startup Jobs in NYC, NY

Analyzes healthcare-related data to produce reports, visualizations, and actionable insights for customers and internal stakeholders. Uses SQL and Excel to extract and supplement data, creates presentations, supports dashboard and DaaS product testing, and collaborates with product management and data engineering teams. The role also contributes to peer review, problem-solving, and ongoing development of analytical and data storytelling capabilities.

Own strategic relationships and outcomes across complex customer accounts, driving adoption, retention, renewals, and expansion. Develop success plans, analyze platform data, mitigate risks, lead executive meetings and escalations, coordinate cross-functional initiatives, and advocate for customer needs. The role requires supporting healthcare or government customers, improving workflows through change management, translating data into action, and serving as a resource to peers. This is a remote U.S. role limited to Ohio residents with up to 30% travel.

Own retention and expansion for strategic enterprise accounts in Nebraska. Build C-suite relationships, create multi-year account plans, negotiate complex renewals and upsells, analyze platform utilization to produce ROI, lead cross-functional initiatives to drive adoption and outcomes, forecast revenue, run executive business reviews, and mentor peers. Requires senior customer success experience and travel up to 30%.

Lead enterprise sales efforts across the West Coast, build executive relationships, manage pipeline and forecasts, drive large healthcare and government deals, mentor sales team, and collaborate with cross-functional teams to meet quarterly and annual revenue targets.

Provide operational and analytical support for community strategy across Customer Success and Sales. Manage escalation processes, SOPs, playbooks, Salesforce tracking, customer surveys, adoption metrics, and partner engagement insights. Coordinate with Sales, Implementation, Marketing, RevOps, Analytics, community organizations, and customers to improve retention, onboarding, escalation resolution, and engagement outcomes. Facilitate escalation reviews, support community-focused events, and develop models that drive adoption.

Own strategic customer relationships across complex healthcare and government accounts. Develop success plans, drive product adoption and measurable outcomes, manage account health, renewals, retention, and expansion opportunities. Lead executive stakeholder meetings, business reviews, escalations, and cross-functional initiatives while mitigating risks and advocating for customer needs. Use customer and platform data to generate insights, improve workflows, and strengthen customer value. Serve as a resource to peers and promote best practices.

Lead enterprise implementation engagements from discovery through handoff, translating customer requirements into scalable workflows and implementation roadmaps. Manage cross-functional delivery, drive stakeholder alignment, mitigate risks, run governance and workshops, and support adoption. Contribute to delivery methodology improvements and provide consultative guidance to complex customers.

Lead operational execution of community strategy by standardizing processes, managing escalation tracking in Salesforce, coordinating with RevOps/Analytics, enabling Customer Success and Sales, driving retention and partner engagement, maintaining SOPs/playbooks, tracking metrics and surveys, and supporting community marketing and events.