Top Tech Jobs & Startup Jobs in NYC, NY

Lead and grow a product support team for a live digital court reporting product (Maggie). Supervise analysts, triage and lead incident response for P0/P1 events, coordinate escalations to IT and engineering, run on-call rotations, develop runbooks/KB/training, track support metrics, provision hardware kits, and hire and train support staff.

Serve as the primary client contact through phone, email, and portal interactions. Resolve concerns, provide solutions, escalate complex issues, maintain client relationships, coordinate with internal teams, communicate feedback, and keep accurate records. The role requires professional communication, organization, problem-solving, and proficiency with office, document, collaboration, and client-service software.

Own and enhance Sigma dashboards and business intelligence reporting for the Records Retrieval business. Partner with stakeholders to translate business needs into scalable data solutions, analyze complex datasets, improve data quality and governance, define reporting standards, and support Snowflake data warehouse and modeling initiatives. Deliver actionable insights, automate reporting processes, evaluate analytics tools, and independently drive analytics projects from requirements through delivery.

Review and edit deposition transcripts for grammar, formatting, legal accuracy, consistency, confidentiality, and compliance with company and industry standards. Communicate effectively with internal teams, manage multiple assignments independently, and deliver polished transcripts reliably and on time as a remote 1099 contractor. Familiarity with AI transcription platforms is beneficial, and training is provided on proprietary software.

Lead and modernize Magna's marketing function: set strategy, build a high-performing team, strengthen brand and communications, drive demand generation and digital performance, enable sales with content and ABM, launch go-to-market for services, and measure marketing ROI.

The Records Case Opening Coordinator will review and add client orders, prepare court subpoenas, answer client inquiries, and assist with problem-solving requirements.

Manage and grow a data engineering team, overseeing the design and maintenance of data platforms using Snowflake, dbt, and Azure. Drive best practices in data management and ensure reliable data movement and quality.

Design, build, and maintain applications, APIs, and services for Magna's Jury Consulting business; partner with stakeholders to translate requirements; contribute to architecture, CI/CD, testing, DevOps, production reliability, and AI-assisted development; mentor engineers and evaluate emerging technologies.

Design, develop, and maintain secure, scalable web applications and APIs for the Records business using C#/.NET and Azure. Collaborate with stakeholders, contribute to architecture and CI/CD, mentor engineers, leverage AI-assisted development tools, and improve production reliability and performance.

The Jury Consultant will perform tasks related to jury consulting, including research, jury selection, and client engagement, while leading projects from intake to delivery.