Provide front-line technical support to students via phone, chat, email, and social media. Troubleshoot online classroom access, browser and application issues, document resolutions, escalate when needed, and meet first-contact resolution metrics while working assigned shifts in a high-volume virtual call center.

Develop, configure, and customize Dynamics 365 CRM solutions using .NET, Web APIs (OData v4), and SQL Server. Collaborate with users to gather requirements, write documentation, test and support SaaS-hosted web applications, troubleshoot issues, and identify opportunities for scalability and improvement.