Top Tech Jobs & Startup Jobs in NYC, NY

Provides Tier 1 technical support to B2B SaaS customers through email tickets and phone calls. Troubleshoots software issues, develops workarounds, investigates and escalates bugs, communicates updates, and maintains customer satisfaction and support metrics. Collaborates with Customer Success while managing changing priorities in a fast-paced environment.

Own go-to-market strategy, positioning, messaging, campaigns, launches, competitive intelligence, sales enablement, pipeline, and bookings for Virtuous’s AI-powered fundraising products. Partner with Demand, Sales, Product, and Engineering to create market narratives, generate pipeline, support deals, and improve win rates. This customer-facing role requires strong commercial judgment, executive communication, AI fluency, and end-to-end B2B SaaS product marketing experience.

Manage strategic enterprise nonprofit customers throughout the SaaS lifecycle, driving product adoption, retention, renewals, and account expansion. Build stakeholder relationships, resolve issues proactively, provide product guidance, identify upsell opportunities, and advocate for customer needs internally. Own renewal and upsell processes, including negotiations and pricing strategies, while collaborating with sales, marketing, support, and product teams.

Lead and scale a 23-person global B2B SaaS support organization through three managers. Own support operations, staffing capacity, SLAs, Zendesk administration and reporting, metrics, escalations, coaching, and customer experience. Manage Swift CX and AI-assisted triage, partner with Product and Engineering on systemic issues and tooling, and report performance and resourcing needs to executive leadership. Engage directly with customers during high-visibility escalations.

The Strategic Account Executive will sell cloud-based CRM software to nonprofits, utilizing consultative selling techniques, and assist in inbound marketing efforts and contract creation.

The Midmarket Account Executive will sell cloud-based software to mid-sized and large nonprofits, leveraging inbound and outbound sales techniques, while managing their own sales pipeline and performing software demos.

As a Senior Partner Manager, you'll manage and grow a portfolio of partners, developing strategies for partner-driven revenue and maintaining strong relationships while overseeing pipeline generation and cross-functional initiatives.

Design, build, and maintain CRM+ features using C#, .NET, Vue, and SQL Server on Azure. Architect scalable services, use AI tools (Claude Code) in development, write well-tested code, mentor engineers, influence product and technical strategy, operate CI/CD, troubleshoot production issues, and collaborate cross-functionally.

Serve as a product expert and consultant for nonprofit customers: lead discovery sessions, design/configure donor engagement solutions, build automations, reports, forms, and trainings, manage Professional Services engagements, document best practices, and collaborate across Product, Sales, and Customer Success to improve repeatable services.