Top Tech Jobs & Startup Jobs in NYC, NY

Provide tier 1-2 IT support across hardware, software, SaaS apps, and remote connectivity; administer identity and access management; maintain device fleet via MDM; build automation for lifecycle workflows; support SOC 2/ISO/HIPAA evidence and access reviews; document workflows; partner with People, Security, and Engineering on cross-functional projects.

Lead development and maintenance of Customer.io SDKs across platforms, improve SDK delivery infrastructure (CI, testing, release), partner with product/design, use AI agents to make multi-file code changes, and engage with developer customers to improve experience.

Own the self-serve product experience from signup through activation and upgrade. Identify and remove friction using data, experimentation, and customer insights. Define and track activation, retention, and monetization metrics. Run A/B tests and growth experiments, partner with Marketing, CX, Design, and Engineering to scope and deliver improvements, and communicate priorities and progress across teams and leadership.

The role involves owning the email channel's infrastructure, developing frontend experiences, designing backend systems, and ensuring deliverability in a cloud-native environment.

Lead and develop a team of data scientists and analysts to deliver forecasting, experimentation, behavioral analytics, segmentation, churn and health-score models, and revenue forecasts. Partner with product, marketing, sales, and CX to define metrics, measurement frameworks, and analytics best practices while managing internal analytics platform capabilities.

As a Senior Software Engineer, you'll design and build distributed systems in Go, collaborate across teams, and ensure performance and reliability at scale.

Provide legal administrative support, manage document and contract repositories, maintain compliance and entity records, coordinate DocuSign and invoicing, use AI and automation to improve legal workflows, and enable Legal team projects and process improvements.

The Senior Data Scientist will analyze customer data, design experiments, build models, and support data-driven decision-making across product, marketing, and customer experience teams.

Own the monthly revenue close across subscription, consumption, and hybrid billing. Maintain deferred revenue schedules, flag rev rec implications on deals, partner with Rev Ops/Legal/Deal Desk, prepare audit-ready workpapers, and identify AI-driven automation opportunities to streamline revenue recognition processes.

Manage a portfolio of mid-market and enterprise SaaS accounts owning renewals, expansion, and churn mitigation. Drive adoption and ROI, build multi-threaded relationships, forecast pipeline, and collaborate with Customer Success, Sales, Legal, and Finance to advance complex commercial deals.