Top Tech Jobs & Startup Jobs in NYC, NY

Lead a team to enhance Cengage Learning Platforms by implementing AI-first strategies, improving software delivery processes, and ensuring product quality.

Lead and execute demand generation and thought leadership programs across owned, paid, and earned channels. Design and optimize campaigns, support sales readiness and pipeline health, analyze performance, and coordinate with Sales, Revenue, and Marketing Operations to drive awareness, engagement, and pipeline.

Analyze sales data, build and maintain dashboards and scorecards (Power BI, Excel), evaluate market trends, employ AI/automation for pipeline and lead scoring, support sales leadership with actionable insights, document processes and collaborate cross‑functionally to improve sales performance and planning.

Lead a remote customer support team (~30) for ed2go, overseeing daily call center operations, SLA and quality metrics, workforce management, reporting, coaching, escalations, and cross-functional improvements to enhance learner experience across phone, email, chat, and web.