Top Tech Jobs & Startup Jobs in NYC, NY

Lead and scale subscriber-facing customer service and subscription operations, drive KPI measurement and continuous improvement, implement platforms and AI workflows, manage refund/cancellation policies, partner cross-functionally to roll out new customer service systems, and mentor third-party service teams to improve retention and satisfaction.

Lead YouTube growth strategies for Hearst Magazines brands by optimizing metadata, thumbnails, publishing, and testing frameworks; analyze channel performance and trends; partner with editorial, video, social, and analytics teams to drive subscriber growth, watch time, engagement, and overall channel health.

Lead design, development, and production deployment of machine learning models for personalization, recommendations, churn and lifetime value. Partner with product, engineering, editorial, and revenue teams to drive measurable outcomes, perform advanced analytics on large datasets, mentor junior staff, and champion new data science methodologies.

Analyze social video performance across YouTube, Instagram, TikTok, and other platforms to identify trends and growth opportunities. Build and maintain reports, dashboards, and performance tracking tools, partner with editorial and audience teams, support experiments, and provide data-driven recommendations to optimize content and audience retention.

Lead product operations to drive cross-functional program execution, build scalable planning and workflow systems, enable teams on collaboration tools, and integrate AI and automation to improve delivery, visibility, and outcomes across product, engineering, editorial, and business stakeholders.

Lead new business development and expand financial services partnerships across Hearst's print, digital, and social platforms. Build senior client and agency relationships, develop integrated sales strategies, create presentations, manage pipelines and forecasts, collaborate cross-functionally, and consistently meet revenue targets while working hybrid in New York City.

Lead product strategy and execution for subscriptions and marketing technology, modernizing subscription/identity systems, CDP and MarTech, driving retention, experimentation, new membership models, and cross-functional alignment to increase reader revenue and improve customer experiences.

Lead architecture and development of real-time personalization and recommendation services, build scalable APIs and infrastructure, integrate LLM/ML capabilities, ensure performance/security/observability, run experimentation, mentor engineers, coordinate contractors/vendors, and evaluate build-vs-buy decisions for personalization tooling.

Lead enterprise reporting and cross-functional performance analytics, build and own Domo reporting suites, diagnose business performance shifts, analyze digital advertising and affiliate metrics, mentor a team of analysts, standardize KPIs and reporting, automate workflows, and deliver executive-ready, reconciled insights to drive business decisions.

Manage client relationships and lead media campaign strategy and execution across Hearst's portfolio. Build data-informed media plans, support RFPs and pitches, monitor performance, optimize delivery, and identify upsell and renewal opportunities to drive account growth.