Top Tech Jobs & Startup Jobs in NYC, NY

Manages a global trade customer portfolio, defining success plans, delivering education, monitoring usage and customer health, addressing risks, and driving retention and commercial growth. Partners with Sales, Professional Services, and internal teams to resolve obstacles, improve customer outcomes, and identify expansion opportunities. Uses Gainsight and Salesforce to maintain customer data, pipeline, forecasts, and business plans while representing Customer Success in cross-functional forums.

Own the SafeSend product portfolio and lead its evolution into an AI-driven Gather & Deliver experience. Responsibilities include converging SafeSend and TaxCaddy, developing reusable workflow components, expanding APIs and integrations, enabling agent orchestration through CoCounsel, and delivering reliable tax-season performance. The role requires platform product leadership, customer migration expertise, AI product fluency, systems thinking, stakeholder management, and team-building skills.

Leads the design, development, evaluation, and production deployment of large-scale search and information retrieval systems. Responsibilities include indexing and ingestion pipelines, traditional and LLM-based ranking, semantic and hybrid retrieval, query understanding, relevance evaluation, search infrastructure, and retrieval optimization. The role partners with engineering and product teams, advises leadership on search and AI strategy, develops self-service search platforms, publishes research, and mentors applied scientists and machine learning practitioners.

Leads AI transformation consulting engagements for legal, tax, and trade teams using CoCounsel. Responsibilities include workflow discovery, current- and future-state design, adoption planning, stakeholder workshops, evidence-based measurement, responsible-use controls, risk mitigation, and collaboration with AI engineers and product teams to deliver measurable client outcomes.

Build and deliver production backend, platform, and AI capabilities using C#/.NET and Python. Develop distributed systems, LLM applications, AI agents, retrieval workflows, MCP servers, document understanding, and scalable AI infrastructure. Provide hands-on Staff-level technical leadership through architecture, coding, technical direction, mentoring, deployment, reliability, safety controls, and production operations.

The Senior Research Engineer will develop and deliver scalable ML solutions, collaborate with teams, and apply innovative technologies in AI to impact professionals in legal and accounting fields.

Lead backend and AI orchestration systems for CoCounsel Audit: design and operate scalable, low-latency AI workflows, integrate LLMs and retrieval systems, mentor engineers, set platform strategy, and ensure reliability, observability, and auditability at production scale.

Own and grow a nationwide portfolio of high-value government accounts through outbound prospecting, relationship development, pipeline generation, and quota attainment. Sell Thomson Reuters cloud and investigative solutions to state and major local agencies, manage complex multi-stakeholder pursuits, and support large deal closures. The role requires knowledge of government procurement, strong executive communication, Salesforce proficiency, market analysis, and nationwide travel to meetings and industry events.

Generates outbound pipeline and revenue within an assigned local government territory. Prospects county and city agencies, law enforcement, and public safety organizations; qualifies and advances opportunities; partners with Account Executives; manages quota attainment; builds agency relationships; learns government procurement processes; conducts market analysis; records activity in Salesforce; and travels for meetings, site visits, ride-alongs, and industry events.

Own a state government sales territory, generate outbound pipeline, meet quota, and close or advance opportunities for Thomson Reuters cloud solutions. Build relationships with state agencies and executives, navigate government procurement and budget cycles, support Account Executives, analyze market trends, attend industry events, travel as needed, and maintain accurate Salesforce activity records.