Own end-to-end onboarding and delivery for enterprise Gainsight implementations. Manage project plans, scope, risks, change orders, and executive communications. Lead cross-functional, geographically dispersed teams, coach team members, and create scalable templates, processes, and tools to ensure on-time, on-budget delivery and successful customer outcomes.

Lead GTM and RevOps analytics to build AI-enabled, self-service intelligence across pipeline, bookings, ARR, GRR, NRR, renewals, churn risk, and customer health. Create executive-ready dashboards, define and govern core metrics, surface proactive insights, support forecasting and capacity planning, and partner with Sales, CS, Marketing, Finance, and RevOps to translate data into actionable recommendations.