Supervise event-processing operations by managing staffing, inventory, forecasts, service-level requirements, employee performance, training materials, and customer escalations. Coach and develop employees, conduct one-on-one meetings, address attendance and behavior issues with HR, support process changes, and build relationships with internal departments, customers, and vendors. Ensure high-quality, efficient production and strong employee engagement.

Manage end-to-end implementation of client technical programs: create and maintain project plans, track status, risks, issues, budgets and schedules, report to stakeholders, partner with cross-functional teams and account management, and ensure on-time delivery using agile practices.