Leads strategic enterprise client relationships, owns retention and expansion across high-value SaaS accounts, and coaches two Strategic Account Managers. Drives platform adoption, value realization, executive governance, risk mitigation, forecasting, and cross-functional escalation resolution. Partners with Product, Engineering, Delivery, Support, and Revenue Operations to align customer outcomes with product roadmaps and commercial goals.

Leads the Award Management product portfolio, setting multi-year vision, strategy, and roadmap across multiple platforms. Builds and develops a product management team, partners with engineering on migrations and modernization, and collaborates with sales, marketing, customer success, and executives on packaging, pricing, and go-to-market plans. Conducts customer discovery, champions Agile practices, prioritizes investments, and represents research institution needs throughout product decisions.

Drive new business and expand accounts within an assigned territory for Cayuse's cloud-based research administration solutions. Manage full sales cycle: prospecting, demos, negotiations, RFPs, forecasting, and post-sale expansion. Use Salesforce and sales tools, attend trade shows, collaborate with solutions and professional services teams, and travel (~25%) for client meetings.