Top Tech Jobs & Startup Jobs in NYC, NY

Design, test, and deliver contact-center and self-service CX solutions. Lead requirements sessions, prioritize and refine feature backlogs, develop business cases, map requirements to designs, drive deliverables, optimize delivery processes, and build/maintain client relationships.

Analyze conversational call flows and large datasets to optimize IVR and generative AI systems. Perform call testing, annotation, dashboard monitoring, and deliver data-driven insights and presentations to improve self-service, reduce agent handling, and enhance customer experience.

Drive expansion within assigned enterprise accounts by building executive relationships, identifying and developing multi-stakeholder CX opportunities, leading proposal strategy and deal execution, coordinating internal and partner teams, and providing CX thought leadership to secure large professional services engagements.

Lead end-to-end delivery of CX and contact center projects: manage schedule, scope, risks, resources, budgets, and client/stakeholder relationships. Document requirements, run JAD sessions, ensure quality, profitability, and clear communication across teams and partners.

Design and execute functional and regression tests for web applications: write test cases and test data, run tests, log defects, track progress, support UAT and test automation, and report status to stakeholders.

Design user-centered web experiences: elicit requirements, create information architectures, wireframes, mockups and prototypes, enforce design/branding standards, collaborate with developers and clients, and modernize legacy web apps.

Design and deliver Google Cloud CX solutions: lead architecture, build demos/POCs, implement secure scalable production systems, mentor engineers, partner with PMs, and drive practice development and client engagements.

Lead pre-sales and solution architecture for customer experience (CX) engagements: meet clients, elicit business and technical requirements, design and scope IVR/contact-center solutions, deliver demonstrations, respond to RFIs/RFPs, create proposals, and collaborate with sales, partners, and internal teams. Travel to client meetings and field events.

Develop and maintain web application user interfaces using Vaadin and front-end technologies. Apply UI fundamentals (including Fitts' law), refactor enterprise applications, collaborate with clients, and mentor/train other front-end developers.

Design and implement scalable ML solutions for customer experience problems. Analyze customer data, research and deploy ML/NLP models, automate model development and validation, and produce performance analyses.