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Architects enterprise digital commerce transformations using Adobe Commerce Cloud, Adobe Commerce Optimizer, App Builder, API Mesh, and AI technologies. Designs composable, headless, agentic, and SaaS-modernized commerce ecosystems; guides migrations from monolithic or PaaS architectures; develops integration patterns for AI search, recommendations, support, inventory, and pricing; and establishes governance for secure, ethical AI adoption. The role also uses AI and LLM tools for system modeling, architecture blueprints, code and API audits, data-flow mapping, and legacy modernization strategies.

Architect Adobe Commerce extensions, serverless infrastructure, AI microservices, agents, and API Mesh integrations. Establish AI-assisted coding, testing, review, security, and coding standards across engineering teams. Optimize Core Web Vitals, edge caching, GraphQL performance, and secure upgrade-safe App Builder implementations. Build proof-of-concepts for AI agents, checkout experiences, and edge functionality. Serve as the technical authority for Adobe Commerce out-of-process extensibility and performance engineering.

Acts as the bridge between business stakeholders and technical teams on Adobe Commerce projects. Leads requirements discovery for B2B and B2C commerce, translates needs into epics, user stories, process maps, specifications, and acceptance criteria, and maps requirements to Adobe Commerce capabilities. Manages and prioritizes backlogs in Jira or Azure DevOps, supports Agile ceremonies, defines UAT scenarios, and advises on AI-driven personalization, search, recommendations, segmentation, and merchandising.

Define and lead ServiceNow architecture and target-state roadmaps, ensure best-practice scalable implementations, design integrations and CMDB/CSDM strategies, provide technical leadership across delivery, support AI-enabled ServiceNow capabilities, and collaborate with stakeholders to ensure platform sustainability and governance.

The Director of Organizational Change Management leads enterprise change initiatives, develops strategies to ensure adoption, and partners with executives to drive transformation.

Design and lead scalable Salesforce Sales Cloud solutions, scope projects, advise clients as a trusted technical lead, guide and QA consultant work, manage risks, and leverage AI tools (Einstein/Agentforce) to improve sales processes across pipeline, forecasting, and opportunity management.

Lead technical consultant responsible for full software development lifecycle: estimating, design, implementation, testing, deployment, and support. Serve as technical lead and mentor, translate requirements into technical designs, collaborate with architects and developers, and communicate solutions to technical and non-technical stakeholders.

Lead design, build, and deliver enterprise Apigee API management solutions (Apigee X/Hybrid). Architect APIs, mentor teams, support pre-sales, create PoCs, define governance, implement security integrations, and support CI/CD and production deployments.

Lead design and delivery of Salesforce Media Cloud and Revenue Cloud solutions for broadcasters, publishers, and streaming platforms. Translate business requirements into scalable architectures across CPQ, Billing, Media Cloud data models, OmniStudio, and guided selling. Drive ad-sales, subscription, and content licensing workflows, run discovery workshops, perform fit-gap analyses, mentor teams, and ensure solution alignment with business outcomes and Salesforce best practices.

Design and deliver end-to-end, multi-cloud Salesforce solutions (Sales, Service, Experience Clouds); define architecture and data models; lead client technical strategy and scoping; oversee third-party integrations and solution quality; mentor teams, contribute to sales pursuits and POCs, and remain hands-on for ~10-20% of delivery work.