Provide frontline technical support by managing customer tickets, troubleshooting issues, resolving problems, escalating when needed, and communicating clearly. Become an expert in Guidebook’s Builder CMS and product suite, advocate for customers, identify experience trends, improve documentation, and optimize AI support tooling. The role includes assigned weekend coverage, cross-functional collaboration, and consultative customer success support for higher education clients.

Generate new sales opportunities via creative outbound outreach (calls, social selling, email). Qualify leads, manage outbound sequences, hit targets, share insights with sales/marketing, and attend trade shows.

Generate qualified sales opportunities for Guidebook through creative outbound outreach (cold/warm calling, social selling, sequences). Manage pipeline, hit targets, attend trade shows, share market insights, and iterate outbound campaigns to scale lead generation.