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Senior executive leading a Customer Success organization for enterprise Life Sciences accounts. Own portfolio health, retention, adoption, and growth; scale Signature Success frameworks; build and coach high-performing CSM teams; engage C-suite stakeholders; align cross-functionally with Sales, Product, and partners; drive metrics (NNAOV, attrition, CCR, NPS/CSAT) and operational excellence; travel regionally up to 50%.

Drive adoption and growth of Agentforce, Data Cloud, and the Salesforce Platform by partnering with customers to align AI and data capabilities to business objectives. Lead consultative discovery, engage business and technical stakeholders, navigate commercial and enterprise buying cycles, and collaborate with internal teams to deliver multi-cloud AI solutions that expand platform adoption and measurable AI-driven outcomes.

The Account Executive will sell the Salesforce Customer 360 Platform, identify business needs, and build relationships with clients to drive revenue growth.

The Account Executive will focus on developing relationships with customers in the consumer business services sector, driving satisfaction and growth. Responsibilities include account planning, strategy formation, and building key stakeholder relations.

Work with research scientists to productionize generative AI and agentic systems: build ML tools and pipelines, design and deploy scalable cloud services (APIs, UIs), debug full-stack deployments, and ensure security and production readiness.