Top Tech Jobs & Startup Jobs in NYC, NY

Lead product strategy and roadmap, prioritize features, collaborate with cross-functional teams and stakeholders, manage product lifecycle, and measure outcomes to drive customer value and business growth.

Supervise and manage the Executive Escalation team, driving operational effectiveness, reporting and BI enhancements, performance management, training, and cross-functional improvements. Serve as liaison to stakeholders, consult on escalations and call center performance, create/maintain reports, and lead talent development and process documentation to improve escalation handling and customer satisfaction.

The Executive Resolution Specialist handles customer escalations across multiple channels, managing inquiries, investigating claims, and proposing resolutions while improving customer experience through effective communication and data tracking.

Lead cross-functional process improvement and operational analytics efforts: map and analyze end-to-end processes, prepare and transform large datasets, build reports and dashboards, identify and implement efficiency improvements, provide training and frontline application support, and coordinate standardized procedures across departments to support strategic decisions.

The Director, Network Strategy will lead the development and optimization of a national service delivery network, collaborate with partners for effective service strategies, and manage a team focused on analytics and operations.

The Director of Network Capacity oversees decision rules for service delivery platforms, manages vendor performance, and leads operational strategies to optimize network efficiency and cost-effectiveness.

The Senior Counsel provides legal guidance for Assurant's Global Automotive business, drafting and negotiating contracts, advising on legal risks, and supporting strategic initiatives.

The role focuses on managing content design projects, developing documentation, leading audits for quality assurance, and providing analytics for operational improvements.