Top Tech Jobs & Startup Jobs in NYC, NY

Handles customer escalations and service-provider inquiries through phone, email, and webforms. Investigates claims, troubleshoots repair issues, makes settlement decisions, procures parts, audits provider claims, enforces contract terms, tracks cases, communicates resolutions, drafts correspondence, and identifies cost-saving process improvements. Supports repairs involving appliances, electronics, plumbing, HVAC, and electrical systems while managing multiple cases and stakeholders.

Lead enterprise AI and cloud architecture initiatives, designing AI-powered software delivery pipelines, automation frameworks, cloud-native solutions, and infrastructure platforms. Establish architecture standards, governance, validation, and reusable delivery patterns. Partner with business and technology teams, guide implementation, troubleshoot technical issues, evaluate emerging technologies, develop proofs of concept, and mentor architects and engineers on AI, automation, DevOps, and modern architecture practices.

Provides customer, client representative, and service-partner support by investigating escalations, troubleshooting claims, coordinating repairs, making settlement decisions, validating payments, procuring parts, and enforcing contract terms. The role manages multiple cases, documents issues across tracking systems, communicates resolutions, drafts correspondence, and identifies cost-saving process improvements while supporting appliance, electronics, plumbing, HVAC, and electrical repairs.

Drives quality assurance programs, audits, compliance initiatives, and continuous improvement. Analyzes quality metrics and operational trends, validates audit findings, develops corrective action plans, prepares executive reports, and monitors remediation. Partners with cross-functional teams and clients, facilitates calibration sessions, creates quality resources, and provides coaching and recommendations to strengthen controls, improve accuracy, and enhance client experience.

Leads risk-based IT audit projects covering planning, testing, reporting, IT controls, SOX/MAR compliance, and external auditor coordination. Evaluates control environments, identifies risks and deficiencies, recommends improvements, and communicates findings to management. Leads audit teams, mentors staff, supports professional practice initiatives, develops dashboards and automation, maintains methodology and policies, and builds relationships with business and IT process owners.

Lead North American payroll operations (US, Puerto Rico, Canada) ensuring accurate, compliant, and timely payroll delivery. Manage end-to-end payroll processes, controls, reconciliations, vendor relationships, and payroll systems. Build and coach a payroll team, deliver reporting and KPIs, drive automation/AI and digital transformation, and partner with HR, Finance, and IT on strategy, integrations, and compliance.

Senior commercial leader responsible for sourcing, shaping, negotiating, and closing net-new Financial Services partnerships. Owns full deal lifecycle from target identification and executive outreach through solution design, commercial structuring, negotiation, contracting, and close, partnering with Finance, Legal, Product, Operations and LOB leaders. Builds pipeline in Salesforce, drives cross-functional execution, and delivers measurable revenue and EBITDA from multiyear client agreements.

Lead technical accounting research and policy implementation across finance and business units. Prepare technical memos, update policy documentation, support audits, advise on complex transactions and M&A, lead due diligence, and partner with Legal, Tax, Treasury, and operations to ensure US GAAP and statutory compliance and enterprise readiness for emerging standards.